Sbarro

I came to the mall with my family. We stopped at Sbarro because my boys wanted pizza. The quality of our food was great. But there were 6 people standing in line and it took us 30 minutes for all of us to order and get through the process. The staff moved with no sense of urgency and took a long time. Also seemed like they didn't want to help each other out as a team. The gentlemen at the cash register was running back and forth to grab ice, make drinks and do everything else, but again and with no sense of urgency. No one behind the counter greeted anyone with any sort of spirit or pleasure to help. It was, "what do you want" I politely asked for my food. What I should have said is for all of you to get a grip and take some pride in your jobs. Management should teach them about what urgency and a warm greeting does to a business to increase it's sales. Funny enough they are next to Chick-fil-A - maybe they should watch and learn since they seem to have the time. At least the quality of the food was good!

I get that you guys open at 12pm today. All the foods been ready since 11:15am. It's 11:44am now on a Sunday. They've turned down 14 customers and counting so far.....so we supposed to order 1 hour old pizza for the lunch rush??? Some angry workers here catching attitudes like were supposed to know what time you open. And will I catch another attitude for asking for a fresh slice??? The old couple got scolded like children for asking why they can't order when the food is already ready. "The mall opens at 11am!!!! We open at 12pm!!!!" Says the shouting young girl who is fed up from us idiots thinking there open. Looks open to me when there is 2 guys and gals standing in front of the food just daydreaming. Staring into the crowd with all the lights on and menu signs on at 11:15am.

I experienced many of the same problems that others seem to have. Was not greeted when approaching the counter or the register. I offered a “Hey ! How are you?” and was met with a blank stare. But I brushed it off, whatever. Ordered my food with an older gentleman, and was cashed out by another older gentleman, who also didn’t greet me. Took my card, and slid my items across the counter, with no bag. Mind you, it’s pouring rain outside and I had to juggle 3 items, as well as my personal belongings, all the way back to my car in the rain. My pizza box was soaked by the time I got to my car. A little professionalism goes along way y’all.

I’ve always really liked Sbarro’s pizza. But this branch never seems to be open on time and closes early. The staff is rude and disinterested. I just walked up and asked if they were still open (45 minutes before their posted closing time) and he said no. I walk back by 10 minutes later and they’re serving someone else a slice. Terrible customer service. Would not recommend.

I haven't eaten here in probably a decade so I thought it was time to give them another go around. Let me start by saying my Supreme Pizza Slice wasn't bad, however, neither was it really good. It's what you expect from a food court but I like being pleasantly surprised. If your looking for good pizza near this area I would suggest Costco's pizza, they are half the price, bigger portions and of course higher quality. However, if you are in the mall already and are just looking for a quick bite then Sbarro should satisfy your pizza craving.

Fast food , don’t expect 5 * service. They are there to serve you food during this pandemic. If someone working and serve hot food that is great. I am happy if they serve me hot food!! Relation between customer and working team is pay money and get right hot food. That’s it. Don’t respond these cheap digger. Thanks all hardworking employee , at least they are working rather then Foodstamp or unemployment!!

I get a large salad and they give me 1 little ranch. Then all the lettuce was brown and absolutely horrible wait times. Asked for a large spaghetti and you give me 2 small ladle full of sauce. Noodles taste like they have been sitting for hours without being attended to. All in all if I could give negative stars to the staff of the job I would because they should get fired.