At Eleven

Purchased a gift card from there for my daughter’s birthday for $200 on 5/7/22. My daughter accessed the visa online site to check how much money was on the card on5/13/22, never used it since I purchased it. All 200 bucks was used the day after on 5/8/22 from a online retailer. Went to the store to get some clarity and the worse, nonchalant, uninterested attitude from the service desk. No questions answered, just here.. call this number. Tops needs to address this more seriously because your customers are going to be scammed out of money, whether it’s your employees stealing or someone stealing the cards before they are hung to be sold. Do better, left a bad taste in my mouth since this. I will not go back after this!

The product department didn't have any cucumbers. The ones that they had was willed. The employees said that they didn't have any maybe tomorrow. It's was 10 in the morning. Every store has seeded cucumbers. I stopped going to this location years ago. It was bad management and customer service then and still the same. I can say that other locations have really stepped up and I do frequent Tonawanda and maple road location.

I worked at the Niagara Falls location in Deli department. I can speak for SURE when i say MY store was 100% SUPER CLEAN...staffed very well and stocked! I came into this location as I now work on the Island and was pleasantly surprised!! At my former location we would hear "rumors" but let's just say they either all were UN true...OR corrected! Deli department Tana (Sorry i mis spelled your name) cut my Charlie the butcher roast beef. Was rare like it should be, sealed and fresh and cut to right thickness. I then moved to the seafood department for fresh fish. Found a gentlemen there that worked at MAJOR seafood places for 15 years! Iam NEW to cooking and eating more fish...and DO NOT want the lower grade and look to see where it came from, how it was feed etc...I wish i could remember his name. He educated me BEYOND and i bought some fresh cod fillets! (He was SUPER) I THEN headed to the bakery for rolls. WOW either you keep fresh 24/7 OR i came at the PERFECT time. I did self check out and my scanner kept acting up and i was assisted right away! She counted my items...making sure all was correct and correct price as i double scanned my turkey ham. And i left VERY Happy. Thanks staff. I KNOW how hard you all work. I appreciate it and WILL be considering to change to this and my former location I worked at...as my ONLY 2 Tops. IF one Niagara falls...GO!!! YOU HAVE JUST AS AN AMAZING EXPERIENCE. want FRESH fried or cooked chicken from cafe?? Also ask to drop it hot...it takes 20mins to hour depending on if chicken, wings, a fish fry, etc....GREAT JOB!!! 👏 👏😊