Dunkin'

This is legitimately the worst Dunkin Donuts by far. The staff is terrible.I always go back thinking it will change, or my coffee will be perfect if I perfectly word it but no, not ever. For instance tonight we went for ice cream, there were 3 employees if that. 1 young man scrambling working the counter and then 2 or 3 other employees cleaning random items etc etc while wearing headphones for the drive thru.. long story longer it took 20 minutes because neither of these girls would help. As if their little headphone accessory makes them special. Also if you are going to pretend clean, then you may as well actually clean and refill the hand sanitary station. And these people are being paid 15$ an hour. Gtfo!

4/10/22 1:10 pm. We rolled up to place our order and the woman taking my order was so incredibly and remained pleasant through the entire order. We placed a large order and everything was correct and well prepared. I experienced one of the best Dunkin lattes I've ever had! The young ladies working this day were smiling and sweet and makes me want to drive out of my way to come here again. So a huge shout out to Jess, Samantha, Sophie and Kayla! Thank you for sharing your joy!

I'm updating my review..... I did give this store four stars I'm now giving it three stars love the people in this store they're always so great always have a smile on their face and are normally very pleasant.I always go through drive-thru and I suggest going through drive-thru if you're going to go I on the other hand will not be back there went into the store and one of the girls in there made me feel so horrible. When I got to my car I was in tears, nobody wants to feel that way after leaving any establishment..

Management need to get up to date here.Love how I pay money for their cups and for some reason this location has givin me the most problems using it. I understand with covid not touching my cup but as long as I have my mug you should honor the price. I travel for work and go to Dunkin every morning and never have this problem Being that you also sell the cups also need to be courteous enough to have you signs if you choose to be difficult about it. At least note you seel them but don't honor the refill price.

I called yesterday to place an order for two gallons of coffee to be ready at 645 as it takes about 15 mins to brew each. I show up today and am just met with blank stares and general lack of concern. "Nobody told us" Thats not true. I told them. Yesterday. I even tried to pay ahead. Just the same customer service everything has become these days. Go to Dough Js across the street. Family owned. The guy really puts his heart into the buisness. Not like this place where nobody even cares about who comes through the door.

I recently moved to this area this is sadly the only dunkin near by, this is absolutely undoubtedly the worst dunkin location I have ever been to. I have religiously gotten dunkin every morning for five years now, and that trend ends here. Coming to this dunkin the parking lot is an unorganized set up for disaster it’s like you want us to play bumper cars just to get in and out of the parking lot. The people that work here are rude and completely uninterested in their job. I could not care less how understaffed or busy you are at the end of the day there is only one way to run a business and treat a customer busy or not. The person at the window consistently is this man with no uniform in just some stained dirty white t shirt who looks like he hasn’t showered in days but takes his time to put on press on nails every morning which I’m pretty sure after running four restaurants my self is a health code violation. he is horribly rude and treats me like im an annoyance when I have a problem with my burnt coffee, my no tomato having hummus and tomato toast, my wet and soggy bagel minis, and my not seasoned bacon. I had to go in to get my issues resolved just to be greeted with more attitude from a so called manager and excuses that they’ve had a rough morning at 11am with no line and no one in the building. My coffee was still disgusting completely un drinkable I had to go next door to wawa to get real food and coffee I can actually drink, AMERICA RUNS ON WAWA!

I waited over 45 minutes to get to a window where the person was not in uniform and was dirty. I finally got my food 50 minutes in and btw it was two donuts and two coffees the donuts were stale and old and the coffee was burnt and made incorrectly. And when asked for new donuts I was given attitude and rude stares. We need new employees and people who actually want to do their job. This isn’t my first time dealing with this at this location and hopefully it gets resolved soon. Terrible management and poorly trained staff.