Cinnabon

Stopped by here while finishing up some stops and ended up getting a classic roll and a raspberry iced tea. To start off the service was sadly mediocre at best. They have signage saying they are short staffed, but the two that were present barely paid me any attention, on quickly glancing my way when I first approached. The rest of the transaction was with them both chatting and being turned from me. Sadly, my order did not redeem itself either. Not sure what they exactly use to make their raspberry lemonade, but it was given completely unblended (and I couldn't get it to mix well with the lemonade using the straw) and warm. The classic roll itself seemed extremely underdone , as outside of the first layer it got more dough-like the further I unrolled it. The middle had the consistency almost of chewed bubblegum. If you are at Brookfield square, do not let the smell convince you to stop by, as it is the only good thing to experience at this location.

Cinnabon cinnamon rolls are the best, hands down!! But they clearly need to up their customer service game. I approached the counter and was not greeted at all by the cashier standing there - no smile, no words, nothing. I was smiling as I approached. We ordered and the other worker, Tom, interrupted to tell us we couldn't order it that way and proceeded to confuse me completely. I was keeping my cool the entire time and smiling just trying to get through it. Lol! I wanted a 4 pack of minis and 2 classics and I ended up with 2 minis 1 classic and a confused family. 🤷🤦 The rolls were still yummy.