Dunkin'

I GIVE THEM 0 stars!!! I ordered a donut from the very tall young man. He went around the corner to get something and when he came back, the glove dropped on the floor. HE PICKED UP THE GLOVE, LOOKED AT ME, AND STILL USED IT TO GET MY DONUT! HOW CAN SOMEONE HAVE THE AUDACITY TO DO THAT AND STARE ME IN THE FACE AS IF NOTHING IS WRONG! I will be calling the corporate, health inspector and owner and asking for a refund! Disgusting!

If there was a ZERO STAR option, I would 100% be clicking it. This location can’t seem to get their stuff together, two years ago, a year ago, the start of the pandemic, through the pandemic as well as right this minute. I have NEVER seen a Dunkin’ so disorganized/out of place as this one. Five times in a row now, there’s a line of people out the door of the lobby, I order ONE macchiato, first guy after me order a tea and a sandwich, second guy after me orders a coffee and a bagel....BOTH of the people AFTER me, somehow get their drinks and food and are out the door, while I am still waiting there. I ask why people are getting their food AND drinks if they ordered after me. The young gal responds with an attitude saying “your drink takes longer to make”........uhhhhh, I mean common sense says that in the time that TWO sandwiches and TWO other drinks were made/given to them, that you absolutely could’ve made ONE drink in that time (probably more) furthermore, if my drink TRULY “takes longer to make” like she claimed, then that’s justification to complete orders that came in AFTER mine & is good reason to make me wait? To me that was an extremely poor excuse of “we don’t know what we’re doing” she then tells me “I’m the only one making drinks” ...at that point my jaw dropped considering I’m literally watching TEN+ employees running around making DRINKS AND SANDWICHES! You guys need to figure out how to work TOGETHER as employees and not have it be a free for all. Get a system down, because when you make people who have already ordered, wait, while others who ordered AFTER are getting their things, does nothing but clog the already tight “roundabout” lobby area. There is no flow whatsoever. Your lobby is marked out to be “one by one” “in and out” single file lane. When you give people who ordered after someone, their food, they then are gridlocked and have to either turn around to go back through the line of people waiting to order, or they’re forced to walk through the line of people waiting to get their food when they ordered first/when they should be getting theirs first/IN ORDER. Get it together guys. Seriously.