Dunkin'

Coffee was ok, but the service was terrible, I had 4 items to order at the drive thru and it felt as though the person who took the order was very reluctant to get the order. When the order was delivered, the donuts were wrong, when I asked about it she said "we don't have the kind you want" she just shrugged when I asked her, she should have told me when they took the order.

This Dunkin is in the Bob's furniture shopping center. You have to go around the back of the building to get in line for drive thru. It's a bit annoying because you can't see if it's a long line or not until you get back there. That being said, there's usually a tin of parking should you choose to go in. I don't go to this one often but the few times I have it's not been super busy. They're customer service is good, I've had no complaints. I've not had any bad food either. So all in all a good location to go to.

Came in to pick up my mobile order and they weren’t busy. Was left standing no one asked me anything for like 5 minutes. Then I tell them I’m there for my order, they start making it. A woman behind the counter starts prepping my bagel and grabs her phone with her gloves on and continues to make the order and other orders. I tell them that I no longer want the bagel and explain why and she yells it’s one less thing to make. It’s disgusting and the attitude isn’t warranted.

The place has low amount of workers vs the amount of people that comes everyday I will not lie. Its mostly good days for me when I go there, yet the reason I am giving 3 stars instead of 4 or 5 is due to the factor this place is known to either give out the wrong food items. I cannot eat Bacon or any red meat food items due to my dieting reasons, and the fact was I order an item to have veggies with egg white, no meat no cheese as stated on my order receipt, since I was in a rush to go to work I didn't have time to pre check my bag this trip. Upon opening the bad I seen that the cooks gave me an item with no veggies, But with meat and cheese. I had to throw out the item and cannot take it back as it stands since I will be busy today (as of writing this email). I am pointing this out since their is alot of office workers that goes to this place and some of which has the same diet as me or allergies and to add something in ones food or drink like this even as a mistake can be harmful depending on the situation. I u derstand this place has low amount of workers but they should hire more people to help out in this dunkin donuts since it is popular especially during weekdays mornings.

Unfortunately for the owners, this is the worst DD I’ve ever been to. SLOW, unorganized employees. The shorter, older lady usually at the register is always rude and condescending. I don’t understand how you can have 6-7 people behind the counter and still have to wait 10 or more minutes for a coffee and a bagel.??? Also, everyone is always engaging in personal conversations rather than getting the customers orders processed quickly. My lunch break is a half hour, I don’t want to waste half of that waiting for a very simple order with rude, unprofessional and unfriendly staff. The owner should shut it down, hire new people and provide better training.