Panera Bread

Amazing staff! I can’t say enough about how kind they were. Unfortunately, when we came in there were some menu options that they were out of. I’m not going to knock them a star for this because they were upfront and apologetic about this. To me this signaled honesty and integrity. The story is in a great location and very clean. I’m looking forward to returning.

I’m not one to usually complain, but my experience was very aggravating today. I placed a mobile order and was notified it was ready. I went inside, and it wasn’t on the pickup shelf, so I waited next to it for a minute or two. I then went up to an empty register, because there were two people behind it. They didn’t even acknowledge me. The manager (I assume because she was wearing a different color shirt) came out of the door and leaned against the counter, talking to the two employees that didn’t bother to say anything to me. She looks over at me and says that register is closed and I should go to the one that has a huge line with one worker. My order was still not at the pickup shelf, but I went to that line anyways, even though there were two people that could have easily told me where my order was or when it would be ready and I would like to assume could help the hard worker behind the register with the line. My problem really wasn’t me waiting, it was the fact that one lady was working the register with a line and 3 people didn’t bother to help or come up to me. About 10 minutes went by until I got my order that I was notified was ready. The manager that told me to go to the other register and leaning on the counter was the one that put my order on the shelf and the order wasn’t even right. I have always loved Panera, and have never had a problem, but today was just very aggravating.

This Panera Bread is by far one of the very best that I have been to and I've been to a lot. The bagels are always toasted to perfection, coffee is always hot and available, frozen chocolate latte is made with caring hands, I could go on and on. I could not be any happier while eating at this location. The staff which includes the most amazing hostess named Melissa is always very friendly and remembers our name. My coffee mug is always warmed for me and I'm greeted with a smile. Keep up the great work you all are doing at the Branson Panera Bread!

Tonight, we called in an order to be picked up. There was nothing satisfactory about our order. The soup was cold, and tasteless. We were missing a sandwich, and the 3 sandwiches we did receive had VERY little of anything on them, especially meat. In fact they were mostly made up of just bread, and looked like they were just sloppily thrown together. The salad was mostly just lettuce, and although it was a full order of salad; came with a very small container of dressing. We ended up not eating even half of this food. This food was not worth, anywhere near what we paid for it. They insisted on a credit card to place the order, but then had no way of crediting the missing sandwich, to the credit card. Instead, they said they would send a coupon for another sandwich. I know I will never choose to eat at, or order food from this place again.