Dunkin' Donuts

DESERVE NO STAR!!! Horrible manager! Stopped by shortly after 12 PM to get donut treats for my kids, no one at counter calling out for almost three minutes, another customer came in and said manager was outside sweeping, as I was about to leave lady came to counter gave her my order, as I left thru wide opened front door, the manager and his broom blocked me stating that NO I can’t get out that way as I was passing through, he then Placed the broom in front of my feet and I told him to stop u was going to exit that way and how insensitive and rude he was, I skipped the broom and he continue to shout that’s not an exit, I told him I came from the street that way in and my car was in the front and door is wide opened. He continues to lecture me I didn’t appreciate his attitude and told him the place has gone down and it’s a shame because I will no longer shop there. Horrible experience!

Despicable service. I needed assistance with app. Guy says what app..well the Dunkin donuts app..he walked away. He could not punch in numbers to another gft card I had..one physical was electronic. He did not want to help. And I would have thought they would offer some assistance..both gift cards were enough to pay order instead I had to pay half cash..because he would not punch in numbers to my other gift card. The App seems like a hassle. He has no customer service skills..he is pictured here. And they did not even have donuts or much of anything. Worse trip.to DD. I usually don't go to any DD..thought I would try..but this is simple.laziness..lack of motivation.. if You don't like ur job..find another. Most times.not.evrn wearing mask. Not good during COVID 19.

I see a trend in the contents at this place. Stopped there today with 2 people were ahead of me... the first guys order must have taken 10 minutes, I thought he got sandwiches for his office but then she hands him one little bag. Next person started ordering, apparently there is only one lady working here... coffee 1- enter into register... coffee 2 - enter into register... coffee 3... this is going on 3-4 more minutes.... just the ordering, not the preparation. When the person ordered a sandwich I lost it and we left!

Did an order to go at 5am and pick up my drink. Get to work pop my straw in and take a few sips seen something in my cup pour half of my drink out into a bowl and what do I find a SPOON!! In my drink 🤬🤬😡😡😡🤢🤢🤮🤮🤮 never again in my life. After work I bring the drink back and told the lady I spoke to literally laughed in my face. The other guy that was working was the sweetest and took care of the situation he was apologizing and even told the lady it’s not funny and he remade my drink. He Was yelling at her because she worked at 5am and asked if it was her or the other lady in the morning she said I don’t know i don’t remember. This place is the worst I’ve gotten hair in my food and now a spoon.I’m done I’ll stick to Starbucks at his point.

Absolutely disgusted for what I had to witness, Monday January 17th at 12:15 pm after ordering a meal I proceeded to wait while I saw the lady preparing the sandwiches without mask talking on her self phone, obviously runny nose because she used her gloves to wipe her nose without changing it and she continued to prepare sandwiches, I asked her to please change her gloves and wear a mask and her answer was that she is not going to prepare my order, I requested to talk to a manager and they didn’t have any, I asked another employee to prepare my meal. Please be aware!!!

Very very very slow service. Very disorganized, waited 20 minutes for a cup of coffee. Don't understand it. I left a coffee wasn't even made how I asked. I threw it away. We'll never go back. Very disappointed. For a national chain that should have their act together. This is one Dunkin' donuts that they should look in at.

Got a frozen caramel coffee from them 2/18 around 3pm and it tasted like sour milk gone bad. I came back and told one of the girls that it tasted spoiled and asked if I can get something else, she told me hold on the proceeded to ignore me while I was standing there for 3 minutes and comes back with a a frozen iced coffee I assumed was for someone else but when I said If I can get something else please , she got an attitude with me and said I already made you another frozen iced coffee(which I gave it a chance but it again also tasted like sour milk), completely gave up and left really upset at the customer service there.