Bamboo House

I have been to many Pho restaurants in the area but this place has the worst customer service I have seen, and not to mention the questionable cleanliness overall. I am surprised that none of the reviews here mentioned the customer service aspect. Walking through the door we saw a woman behind the register and said "Hi, how are you" but in returns were told "Sit at one of the tables by the window". No greetings, no curtesy whatsoever. There was only 1 other table with customers at that time. The tables by the window were super sticky and dirty so we had to pick a different table. We went to the restrooms to wash our hands before the meal and the soap was extremely watered down. Is liquid soap so expensive that you had to dilute it that much? This raises a serious health safety concern for the workers there and the food that they prepare. The only short conversation we had with the woman (who seems to be the owner as well) was when she took our orders. Throughout our meal, she never checked up on us. We went up to the register to pay after waiting too long for her to notice that we were still there... I am bilingual and Vietnamese, and I understand that sometimes a language barrier can make it difficult to carry on a conversation, but a simple check-in like "how are you?" or "is everything ok?" is not that hard to say, especially if you're in a restaurant business. The soups that we had were OK, not bad but definitely no where near the top 10 in the area (if you know what a real good Pho tastes like). We're definitely not coming back - their sanitization practice is questionable, but I really hope the owner reads and finds this review helpful!

My FAVORITE Phó place & they REALLY let us down. This is a pandemic and ALL business places are SUPPOSE to wear masks!! The cook was NOT WEARING a mask and I believe the man was pulling it down while in the kitchen (wheee it’s needed the MOST!) and then I saw him pull up over his nose as he exited the kitchen. DISAPPOINTED and we CANNOT visit this establishment again until this is over. Sorry, this is what keeps us from supporting these businesses. I understand it’s HOT back there, but if you wish to remain open you MUST wear a mask - ESPECIALLY if your customers are REQUIRED to wear them. We were coming in for Take-Out, but also noticed there were no ‘social distancing’ of the tables/dining. Hope this doesn’t hurt your business.

The curry chicken and vegetable dish I got was very tasty--much better than I was expecting. I'm docking a star for the service, though. We had a large group, including some non-native English speakers, and we were taking a while to explain things to them and help them figure out what they wanted. The waiter was visibly annoyed that we were taking a long time to order and muttered a few things under his breath.