Kfc

I'm writing this review for the sole purpose of recognizing Carlos. We know that our visits to KFC will include either a long wait, food outages, unfriendly workers, or all of the above. This visit we were pleasantly surprised by the extraordinary customer service of Carlos. The things they were out of didn't affect us, but he handled having to tell us very well. I know how difficult delivering the bad news to customers can be and he handled it with a positive attitude. At the window, he met us with a great smile and the same great attitude. When I complimented him, he was very humble and gracious. I left thinking that our current world could use a lot more of his positivity and friendliness. Best customer service we've ever had at a KFC!

The chicken was absolutely cooked perfect! So juicy and moisture and the guy at window was doing job for at least two people and he was handling it very well! People need to get out there to work, workers are needed everywhere! Great experience, only if he hadn't forgot my honey😋 but that was nothing with all he was doing with just him and I believe one other employee! 😁

The chicken was delicious! The biscuits were flaky and had almost that "homemade" taste. The potatoes and gravy were not not as good as usual. They had a "not good instant potatoes" kind of taste. The Mac and cheese was, in my opinion, horrible! The pasta was over cooked and the cheese had a bad powdery taste! Overall, that was the worst part of the meal, and why I gave 4 stars and not 5. Plenty of room for improvement!!

20 minutes before closing time. Lights on board lit up. I could tell someone was speaking but I could not understand what they were saying. I have a hearing disability and said I would drive up to the window. When I got to the window the man went out of his way to make fun of me. He said: You must be hard of hearing I said we are closed!” I will never go back to this store and I will never encourage anyone else to do so. KFC should be ashamed of any of their employees making fun of a handicapped person. If they are closing before the listed time they should turn off the board lights. They need to review ADA standards. If I could I would leave a negative number.