Jack In The Box

Kept entering the wrong items and closing out the order after every item I said. The screen stayed blank as I continued my order. They told me my total and it was much higher than the items on the menu. When I asked for a receipt they said the receipt machine is down and I can't get one. To add to that the order was wrong and the food was cold. No fork for the rice, no sauce for the nuggets, no napkins. Just had to throw the bag in the trash because I don't even have a receipt to return it. If you come here within an hour of closing they will always say the computer system is down so they can't serve any food.

They seem to be notorious for getting your orders wrong when using the Jack app to customize. It happened three times in a row, but the last time was the worst. I ordered the new Dip and Crunch Burger which was expensive, but but even more so considering they left out the dip and crunch part. I called them about my issue, but no answer, no return call, and still no response after leaving my complaint over the app. UPDATE: The owner responded to my bad experience by asking me to submit my complaint to their website. However, I had already done that, and was informed that my concern would be forwarded to the store manager directly, which led nowhere. That is the main reason for my ONE STAR review! I would have expected a coupon for a free replacement, not just the runaround with the owner just passing the buck.

If you want food poisoning and horrible service, go here. My tolerance for bad fast food and bad service is pretty high but this place is beyond disgusting with no sign of improvement ever. They should just close it forever so people do not get tricked into eating there. I have complained before and just got a phone call from a woman who made a bunch of weird excuses. The people who work here are horrible and rude, the people in charge make excuses for the horrible people, the food is cold, old, and WILL make you sick, if you even get what you ordered in your bag (you probably won’t!). Avoid at all costs.

You'd be better off gnawing on cardboard... this place is a disrespectful joke. I just ordered their Jack's crispy spicy chicken sandwich, got a paper-thin reconstructed "chicken" blob that looked more like ground chicken flattened into a paper-thin shape. Really disgusting as they advertise it as a whole piece of chicken in the pictures. I got ripped all the way off, never going back. Maybe it's just this location because other Jack locations have treated me much better.