Debenhams

Sad that it is shutting down due to Covid however whilst it was here I found many clothes that suited me along with friendly staff and a range of sizes with suitable prices. Covid has ruined Debenhams for me as many workers are becoming unemployed potentially resulting in more struggles for those without a job.

I'd have been having trouble using my Debenhams credit card and was on the verge of cancelling my account.so I go into the store, men's dept, where a lovely lady named Linda helped me to sort it out. She called the credit card company, then gave me the phone but stayed close, while serving other customers, in case she needed to speak to them. She was helpful and friendly, hence the 5 stars for excellent customer service.

Love going to Debenhams. It's quite big which is great but when you have a toddler with you, it makes it hard to walk around and just enjoy yourself. It's handy being able to smell the perfumes rather than having to ask like you do have to at perfume shops. I do love some of their clothes and had a look at Bluezoo children's clothing with my girl too. Really nice shop, especially over Christmas when they've got their Christmas stock out.

Nice department store. For those visiting from the states I'd liken it to a Macy's in that it is a multilevel department store selling many premium brands. I bought a suitcase and some small clothing items that I forgot back home. The employees were very friendly and professional in every department except one (I'll come back to that). They pointed me in the right direction or walked me there each time. They answered questions I had about local brands that I was not familiar with giving me the opportunity to make an informed decision. The store was well lit, well stocked, everything was properly displayed and fronted, and obviously well ran store. The only con on the whole place was what I think was the makeup counter. Their was music played that got turned up pretty loud and two of the younger girls were playing on their phones talking about weekend plans right there in the isle way while they other employees were busy polishing glass and straightening merchandise. Seemed very odd that they were the only ones in the whole store allowed to get away with this. But, like I said, it was overall a great experience, I was rung up by a young lady in training and a young man showing her the ropes (he caught the alarm/dye pack she missed luckily) and even took the time to explain how if I was buying something such as the suitcase to be taken out of the country he could give me the paperwork to get my VAT that I was paying for it refunded at the airport. That's the kind of service that makes premium Dept stores worth it over buying everything online or at the cheapest place around.

Store was stocked and tidy. We used the fitting room which was busy, apparently their was a shortage of staff which caused the staff member to look a little stressed, especially after a customer said she wanted to speak to the manager as she had to wait for ten minutes to get a fitting room (she was very rude) the staff member remained calm and polite. Got a bargain in the sale .

Went into Debenhams this morning, with a view to getting some advice and purchasing some skin care products and cosmetics, for my upcoming wedding. It's been years since I've done more than pick up the odd supermarket make up item. Top marks to Amy, at the Bare Minerals counter. She really took time to listen to what I wanted, suggested some things i might like to try, and gave me the most amazing make over! And her handiwork has lasted all day. As someone who is about to turn 60, I really appreciated her help and advice. Now I can't wait to try out all the things i bought today. I hope someone gives her a big pat on the back. Thank you Amy. 🙂