Steak 'n Shake

We use to love this place. Prices up, staff low. Bless her heart, that lady was doing everything by herself and I really appreciate that. However they no longer carry chicken tenders (my kid favorite). They no longer have crackers with chili. Last time I went the chili was so bad that my dog wouldn't even eat it. I still have hopes for this place and hope the rough patch doesn't last forever.

Truly the worst restaurant in Augusta. Do not waste your time eating OR working here. The franchise owners ( ANDY & PRESTON ) steal from their employees. The restaurant is dirty and theres no enforcement of employees washing hands, wearing masks, or hairnets. They do not pay their employees a living wage, they do not give raises. All they care about is their money which is why they serve customers milkshakes with SOUR TASTING shake base and give customers burgers with meat that was grey when it was cooked. The restaurant is not cleaned unless by the employees. There is no deep cleaning, and the restrooms are cleaned once a week if that. The franchise owners (ANDY & PRESTON) will not even pay their EcoLab bill so the restaurant can operate at one hundred percent capacity. You could eat better at home.

If I could rate a 0 I would. This place is horrible. Their drive thru window is broke but they won’t tell you while you’re waiting for your order to be taken. When you drive up (after waiting) they all just look and laugh and point at the window and act goofy. When you try to call they don’t answer. They all seem very immature and ignorant. The workers all smell terrible so don’t even bother to actually eat inside of the restaurant. They also add their own pricing for their food (just read the sign at the menu - prices may be changed) and half the time they don’t take anything but cash. Place is very sketchy.