Red Rooster

Tonight, I had the pleasure of dealing with a disrespectful manger named Stephanie. I picked up an online order from drive thru and when we got home to open our mega boxes, both boxes were missing our large chips. I called up to tell them our chips were missing only to be disrespected and belittled by a so called manager name Stephanie. After explaining our chips were missing she paused and didn’t say anything back. I could then hear her asking her staff if chips were put in the boxes. One of her staff members replied saying he had checked the boxes before giving them to me (which clearly wasn’t true as there were no chips in the boxes). Stephanie then very rudely excused me of lying about the chips not being in there saying her staff definitely packed them… when they did not. I’m not even writing this review based on chips being forgotten because mistakes happen, I get that. But what I can’t get over is the way Stephanie handled it, in such a belittling way and the fact she had the audacity to accuse a customer of lying. For a manager on duty for the night I’m appalled at the customer service we received for simply contacting the store saying that they forgot our chips. Red Rooster really needs to rethink the staff they are hiring for such positions as a manager role or better yet make sure they train their staff on correct BASIC customer service skills. I didn’t even get one apology from Stephanie. Even though I had to go out of my way to come back to the store because of their mistake. Red Rooster should really look into educating there mangers or better yet, maybe Stephanie should just get another job.