Captain D's

This place is always understaffed. Where is the Management? Employees make snarkey comments, "about to loose it in front of customers".Last visit, no ice at all. Said a water line was broke! What about buying bagged ice? Or, calling a plumber? No apology for warm tea or warm soda. Still charged the same price though. Employees seem to do the best they can with what they have to work with. No leadership.

Great Staff; Terrible Food Visited on a Saturday afternoon in November, at about 3:45. The fish was terribly dry, and the fish fillets were more like fish sticks (you can see from the photo that I posted, with a French fry for comparison, that I'm not exaggerating). The fillet was only slightly larger than the fry. The hush puppies, while good, are the size of a small chicken nugget. The clam strips were very good, but the butterfly shrimp were cold. The devilled crabs were smashed and the shell of one was broken, leaving bits of shell in each bite. While Captain D's used to be "a great little seafood place," this visit left me wanting! It was really a very poor experience, and I didn't feel like I got my money's worth. Edit: As I was posting this review, the manager Brenda walked by me, and entered the washroom. I heard her belt buckle, and the flush, but no water from the sink and after just a quick moment, she returned to the front line... (For what it's worth)

TERRIBLE! WORST CAPTAIN D'S! ORDERED 43$ WORTH OF FOOD. GOT A CHILD SIZE PORTION FOR ADULT FULL SIZE COST. SPENT $43 AND AFTER THE STAFF BEING RUDE AND TELLING ME I'M NOT LOOKING AT THE SAME THING AT HIM I ASKED FOR A REFUND. DIDN'T TAKE ANY FOOD AND ONLY GOT 24$ REFUND BACK. THEY WERE EVEN RUDE TO EACH OTHER. WAITED 30 MINS IN THE DRIVE THRU THEN 15 MINS IN THE LOBBY.

The cashier was rude, the manager is rude. They have you waiting 25 minutes for your order, don’t communicate or apologize for the delay, then get an attitude when you ask for a refund. The money almost fell out of my hand because she literally tossed it at me. Utterly disgusted at the treatment I received. Would like to be contacted by corporate to discuss this matter further.