Cosi

Great airport. Huge. Didn’t feel crowded. Many food options. We ended up eating at Kapnos Tavern and it was delicious. Super cute pet relief area. Although I wasn’t traveling with my pet I thought that was super thoughtful. Very clean, including the bathrooms which looked super updated with beautiful doors and the toilets that automatically move the seat cover.

While the airport is massive allowing for lots of space and no crowds, the layout is pretty bad. First of all, getting to the car rental center is kind of a pain. What’s even worse is when you try to return your car, it is pretty confusing and not clearly marked. Going through security lines is quite long, even the TSA pre-check line! The main hall of the airport is quite nice, but the different wings to the gates look outdated. Lounges in the airport are also quite small.

A convenient airport to choose if one needs to work/visit the central part of Washington DC. The airport should be renovated to become more representative. The security check staff are pretty unprofessional, though: unpleasant to speak to, occupied with their own internal jokes and loud games with very little attention to security and passengers. I personally consider them nonchalant.

Based on my very limited experience, I'm unimpressed. When we arrived, no effort was made to let us know which carousel our baggage would be on, and our flight didn't appear on any of the directories. When we finally found it, it had all been removed from the carousel and sequestered behind security ropes. Seems we were just supposed to guess where it had ended up. The person watching over it was completely unsympathetic and just said, "Yeah, the signs don't work" as if that made the confusion and wasted time just fine, thanks. She also told us, rather gruffly, that there's a big problem with luggage theft, which is why the bags had all been taken off the carousel no one had told us they were on. Well, gosh, if people constantly steal bags from your airport, I guess that makes your bad service and snarky attitude perfectly okay. On top of this, the person at the information desk couldn't seem to comprehend the simple question of how to get four of us from the airport to our hotel, and didn't give especially useful advice on the subject. I will say at least that the airport is conveniently located, and there were some decent choices for breakfast at the absurdly early hour we had to be there to make our flight. Still, it was mostly a frustrating and unpleasant experience.

I am lucky because I live within walking distance of this great airport. I fly in and out of Washington National Airport at least 5 times a month. The new security stations and TSA service is great. I subscribe to Clear and Pre-check so going through security is always swift and pleasant. Having check-in kiosks and baggage check near security expedites departures. The Delta Sky Club in the B concourse is close to the gates and always a joy to visit. Baggage sometimes takes longer to arrive at baggage claim than at other airports but that is a minor annoyance that does not bother me. Overall, I love flying in and out of Washington National Airport.

A decent small airport but I found it to be a bit dingy and old looking in places. I have been coming here for many many years and even though some of the places have been updated with new stores and nice decorations, most of the investments it seems have been done by private merchants and not by the airport authorities themselves. I found the areas around the gates to be pretty outdated. Overall, not a bad airport. Just small and not as great as other regional airports in the country.