Pizza Hut

Walked in to order and it surprisingly wasn't busy. Ordered boneless wings, a personal pan for the kiddo and some Quepapas. Service was great, only a ten minute wait. Jesse was very polite and friendly. The only pitfall was sticky wing sauce got all over as the container wasn't fully sealed but overall the food was fresh.

Absolutely the poorest customer experience you could ask for, apparently waiting for over 3hours to get a mediocre pizza is business as usual I couldn't believe it when I checked the tracker after an hour it read between 118 to 128 minutes expected delivery time. I had to call in in disbelief but no .After navigating the phone tree 8minutes I made human contact ? She in turn passed me off to what I'm assuming was the pot head in charge who immediately began to tell me his problems "unbelievable " then ask why I'm calling. This bit of amazement allowed me to confirm that if I wanted my pizza it would indeed be another 2 hour wait mind you this a Monday and I ordered at about 4 I'm guessing from the service it must have been post 420. I canceled the order I a colorful manner and moved on I imagine the pizza would have been as terrible as the service. I WOULD NEVER GIVE PIZZA HUT ANOTHER MINUTE OF MY TIME OR NICKEL OF MY MONEY.

This is the best location in Appleton! I’ve had orders from OTHER locations that were undercooked or inaccurate. This location consistently offers great customer service and delivers quality/accurate orders. I think I’ve only had one unpleasant interaction and it wasn’t notable. Thank you for being awesome!

Tried to call the store because my redemption code wouldn’t work that THEY emailed me… waited on hold for 10 minutes, then someone finally answered from overseas… apparently that is Pizza Huts new answering service. The girl couldn’t understand me, then told me I was outside of the stores delivery range (which I am not I have ordered from the same Pizza Hut 50 times) then I told her I was not and she said my wait time was 3 hours until expected delivery….. then I asked to be transferred to the actual store and I am STILL on hold. 20 minutes on the phone now. Just to try to talk to the store 5 minutes away from me. Ridiculous this is something handled overseas.

We ordered online. Then was told it would be two hour wait. I live near by so I wanted to call to ask if it would be an earlier option if I came to get the pizza. I waited for 42 mins on the phone and no one ever answered. And that was after the first hour I was already waiting. Maybe they are understaffed there but I was not aware. So I have no desire to use this Pizza Hut as an option again and I rather go get a frozen pizza or use another Pizza joint next time. Offer more money to employees if that will get more people to work your establishment. This was my first time using this restaurant. No desire to use again anytime soon.