Starbucks

I placed a pick-up order in the app before I arrived so that I could run in quickly on my way to an appointment and grab the coffee and go. The app allowed me to do a pick up order. When I arrived, parked and walked to the door, there were signs that the lobby was closed and only drive-thru. I get that because workers are limited but pick up needs to be temporarily suspended in the app when they do that. While I was trying to go inside, cars pulled up with full orders and I had to wait behind them for something I had already ordered and paid for.

Super awesome and helpful baristas/workers in my experience thus far. Today there was one who was really helpful with my elderly father's questions who is not very familiar with Starbucks menu items and the guy was very helpful and kind in answering his questions. I wish there was a closer Starbucks to my house as this one is like a 23 minute drive but so far they've always made my new favorite drink I get there perfectly and I know their jobs are not easy with how much they gotta do and remember!

Web site states that they are open in-store, but they’re not. Plenty of staff inside, just refuse to unlock the door. Must be nice to pick & choose when to be open regardless of hours posted. Was going to go there because I’m waiting in the plaza for something else, but it’s ok, I’ll take my money elsewhere. Starbucks, as a whole, isn’t that great anyway.

We ordered at this establishment through Uber Eats, hoping to get a caramel Frappuccino and a cake pop. Instead, we got some hot vanilla latte that was for some person named "Fazeela", a name no where close to ours. To top it off, we can't even get a reorder on the coffee we wanted because it is too close to closing time. This such a dumb and noticeable mistake that I am forced to believe that the workers there do not try as hard or not as focused when it comes to orders being delivered cause they know that person would not be person to confront them if they made a mistake. I am very disappointed that such a mistake occurred and let me tell you that this was not the first time this happened to us when we tried to order through delivery.