No Thai

The food is always good, but unfortunately there is a practice going on with carryout orders upon pick-up that I cannot be silent about anymore. Each time I call in a pickup order and get to the store I'm always told the same phrase as they pull up the payment screen for card payment: "Please press confirm on the pad." Or something along those lines. The customer is always instructed by the cashier to look for that confirm button. Nothing about tipping is ever mentioned. They never say "Take a look at the screen to verify your order or payment is correct." Nothing like that...it's always "Press confirm." So in a moment's notice, a customer is conditioned to just press that button and not look any closer. BUT there is ALWAYS a tip amount pre selected and must be changed to "No tip" (by pressing that button) to remove it. I'm sorry, but that's obnoxious. I'm paying for food that I come and pick up. The business sells food. I shouldn't have to tip because someone handed me a bag. Either pay your workers an amount of pay that is worth working for, or just increase your prices. Tricking customers into tipping on card by conditioning the customer in a moment to just not realize they're being swindled out of a a few bucks. I don't even know that the store IS even giving these tips to their employees in a fair way, and not just keeping it for themselves. This practice should come to an end. I'm considering calling the Better Business Bureau about it and making a complaint. And I WILL be keeping my eye on this review to make sure it's not paid to be removed. The public deserves to know the truth !

Everyone in this store is in serious need of an attitude adjustment. I understand working in the food service industry isn’t fun for most, but if you hate your job so much that you take your bad attitude out on customers, find another job. It must be a problem with this stores management because literally everyone at this location acts this way. Rude, snarky, acting like it’s your fault when they’re busy. Just terrible service and unwelcoming environment. You guys just lost my business

Worst possible service I ever saw! 20 minutes waiting on the phone to place an order. While waiting for food inside I saw how they running the phone. She place callers on hold and take orders from walk in's, hand orders that are ready, cleaning the tables, visit the kitchen for 5 times and then answering the person who's waiting on the line. My order was ready for like 10 minutes but I had to ask for it twice. And there are 5 clowns running the kitchen. Food is OK though.

This is my second visit to No Thai, ever. The first time I ordered Pad Thai, Drunken Rice, and Nogi Rolls. There was hardly any flavor in either of the dishes and the rolls were so over cooked that the cheese was hard. So, I googled and re-seasoned the food. Today, I ordered the Curry Pad Thai and had the same result… the food had zero flavor other than oil and a slight sweetness. So, I googled and re-seasoned my food, again. I think I’ll try another location before I give up on the chain. Thai food is not bland!