Pizza Hut

Went to a friend’s house a few weeks ago after work to hangout, and we decided on ordering a pizza. Due to convenience’s sake, I wanted to place it through the mobile app, as I work on the phones all day, and the last thing I want to do is make another phone call. So, we ordered our dinner box, and an extra set of breadsticks as Pizza Hut was running a promo on them for half price. The site stated it would arrive within 25-30 minutes; no big deal. I get a text about a half hour later, stating they are out for delivery; I think cool, they’re coming early. Not. Almost an hour and a half later, we still didn’t get it. Call the store, the store employee states “she’s out with the order, should be there shortly.” They could have given me a quick call, “Hey, it’s Pizza Hut, I’m running behind, be there shortly” and I would have understood. But nothing. Finally, the driver shows up almost 2 hours past the delivery window, starving, we get our food. I dunno, I’ve worked in customer service my whole life; this ain’t it chief. I’m sorry.

You are better off driving aimlessly then ordering from this location because that’s probably what the delivery drivers currently doing. Called twice the first time I was told my delivery was on the way, second time I was told that the delivery driver had a very small car (not sure why you would take a delivery job knowing that this is upstate New York in the middle of winter and that the roads here normally aren’t the greatest). Anyway place the order at around 9:02 PM. At the time of this writing I still have not received anything. Will most likely be starving to death before I ever order from this location again. Management is a complete joke, the woman on the phone provided excellent customer service they just need reliable help in terms of delivery drivers. Management should you do better at picking who they have to deliver food.

Had to wait over an hour for my food, no one else in the restaurant besides my party of 3. Food was wrong twice, to which "theres nothing i can do, Ill give $5 off". The waitress walked away in the middle of us talking to her not once but twice. The manager informed us thats not like her (basically calling us liars) while rolling her eyes. Than she went to the back talking extremely loud and rudely about us. Thankfully I'm just passing through and will never be returning.

Never again. This area has become a complete wasteland when it comes to options for pizza. It’s harder and harder to trust anybody with your order. Will it be made correctly? Will it be delivered to the correct address? Will the driver leave it in another dimension? I placed an order on Wednesday night that never showed up. Could I have called them and asked what was going on? Sure, but there's no telling what unsanitary things they might do to the pizza before bringing it. I wouldn't trust them. I got in touch with corporate instead. I'll be expecting a full refund.

getting my order right - This time I checked wings when picking up my order and they had the sauce on them - the time before I had to bring them back as there was not enaough sauce to even think there was sauce on them - and this time I got home to find the cupped pepperoni I paid for was not on the pizza at all. I did not call to complain this time as I was too tired to go back to restaurant once again.