Dunkin'

I love this store. I’m a morning regular since Dunkin is basically the only place open before I go to work! Michelle is the sweetest lady ever, her positive attitude always starts my day off right and she makes my coffee the best! Recently there’s been a lot of new hires and occasionally my drink is made wrong, BUT, they are all so sweet about it and willing to remake it for me any time that happens. Keep up the great work, y’all are the best!

Ordered drinks from here with swirl flavoring, even ordered extra swirl and received plain coffee with only cream in it. I was the only person in the drive thru and it was not a "rush" at the time of ordering. Not the first time this has happened. Tried to call them to see if I could get a refund, first time they answered and hung up, second time they told me that it "should" have the flavoring that I ordered and they don't see the problem. When I asked for a refund, she said she had to talk to the manager, heard the manager in the back yell at her for being on the phone because they were in the middle of a rush and it's "not her problem" if an order is messed up. Horrible service and horrible management. Prices have increased and the quality has gone to the basement.

The food was very good. However it took them 10 minutes to get our drinks ready after we sat down with our food. The person that ordered after we did got there drink as soon as we got ours. My granddaughter was still hungry an they ordered her something else. Again they served people that ordered after she did. Her mom had to go ask about it before they served her. But they are more worried about the drive thru, then people inside. Our first time here!!!! Maybe next time we will go thru the drive through and come in an eat. Would have been so much faster!!!!!!!

Get your donuts somewhere else. This store clearly doesn’t care about their products or their customers. On SEVERAL occasions we have received stale donuts and/or donuts that look like they fell on the floor. I understand that mistakes happen when preparing food, but don’t serve your mistakes to your customers. Poor management and careless staff.