Starbucks

I walked in today in not the best mood.. narcoleptic, sleep deprived, and having to go to second job after already working first job. as I walked in, an older lady (not an employee) was rude to me, so that worsened my mood.. the employees helped turn my mood around by keeping me informed with the status of my order without me even asking and also answered a question I had about a drink that was sitting on the counter that looked good. I appreciate how they not only gave great service but helped me snap out of my mood. also happy pride

Echoing so many reviews about the terrible service and timelines. Almost 40 minutes for two cups of coffee and a snack. Rude employees and one that got mouthy with customers for asking why it was taking so long. Another customer was refused a refund and another walked out without their order while we waited. People get busy, but no communication makes this bad. The place was near empty when we arrived. If we knew it would take so long we would not have ordered and could have gone about our day.

As someone who travels regularly this has got to be the slowest drive thru I’ve ever visited in my life. I waited nearly 25 minutes in line before leaving drive thru line and walking into store. I found the service was so much quicker once I walked in and took less than 5 minutes to get coffee once ordering inside. The inside is quite nice and new but if I need a quick coffee I will not be using the inefficient drive thru here again.

Everytime I go to get a hot chocolate it tastes like sweetened water. They are skimping on the quality and taste of their products. It’s like chocolate is too expensive to use properly and that’s sad. Also they are always out of peppermint flavoring which I think should be year round. But they should order enough to not run out.

i ordered 3 things, 2 sandwiches and a refresher. i was charged for everything and used stars for a free sandwich. they ended up not having any sandwiches, i haven’t been refunded the money or the stars, got the drink and it wasn’t even the right one. every time i go here, a part of my order is wrong. i get running out of things due covid, but tell the customers beforehand instead of giving them the wrong things.