Panera Bread

We usually get take-out or delivery, however the last 4 times we've gotten delivery, they forgot to add the protein to our salads, so they were essentially just a bowl of lettuce. We'll no longer order from Panera since we've continued to pay for ingredients that they omit. With prices continually going up while you get less and less, the value and quality just isn't there. I guess it's a good way for them to make extra money, but at the expense of losing a repeat customer.

We have ordered from the Worcester Panera several times for our office staff. Five out six times, the the Panera Staff has forgotten to send an item or has gotten the order incorrect. The only reason we continue to order from Panera is because the quality of the food is superb and our order can be delivered to the office. The last time we ordered from Panera, Doordash delivered the food. Panera once again sent Chicken Noodle Soup instead of Cream of Chicken and Wild Rice Soup. I called the the Worcester Panera Store from which we ordered and asked for a refund for the item they did not send. The store manager proceeded to say that Panera could not refund me and that I had to call Doordash. I called Doordash Customer Service and after 30 minutes with a representative I was then patched over to Panera Customer Service. After another 20 minutes, the Panera Customer Service Representative was able to refund me and explain to me that the Panera Store in which I ordered from should have been able to issue me a refund over the phone. What should been a 10 minute resolution with one person, ended up being an hour resolution after speaking to 3 people. What has happened to customer service? If you want to order from a restaurant where you know you will get the same quality every time, then Panera is a good choice. If you want quality food and great customer service every time , do not go to the Worcester, Massachusetts Restaurant on Gold Star Blvd!!!

Panera no longer has their panini machine and no longer offers caramelized kale. Placed an order in person for myself and a friend. Had to reiterate it 4 times. It was for 2 half sandwiches, chips, and Caesar salad. When I picked up my order, I did a quick check. It was missing one half sandwich. The server told me I'd have to go back in line to place the 2nd half sandwich since cost wasn't included in the first order. Having limited time, I simply left with the food to meet my friend at the park. My friend enjoyed her turkey BLT with chips. My Caesar salad contained pieces of old, brown lettuce and some parmesan with a minute amount of dressing. That was the total salad. No croutons. Overall a disappointing experience. Not worth the expense or time unless you have no other option. No plans to return.