Sonic Drive-in

I normally post positive reviews but this is by far the worst Sonic I have EVER BEEN TO!! I waited about 35 to 40 minutes to get 2 cheese burgers and a kids chicken strip meal (2 chicken strips) Everybody got served before us. When I buzzed in to ask how much longer for my food I was RUDELY answered by ASHLEY, who would not allow me to ask any questions or ask for a refund. She yelled so much and loud that other cars were looking and pulling off. Our food came out as soon as she rudely switched off the intercoms and everything was super cold. Our slushes and sodas had NO ICE WHATSOEVER..JUST STRAIGHT JUICE. Because of her attitude I wasted 25.00 because I did not feel safe eating the food that was sent out. The young lady who bought out our food was super sweet and explained that they only had 3 employee working at the time. I understand that staff can be short but at least warn paying customers if there is a shortage. I sat in my car with a 2 year old hollering at the top of her lungs for 30 minutes. The servers heard her when they were bringing other orders out and asked me if I had the order with the wacky pack but I still waited another 20 minutes after that. I was told the General Manager is out of town and I will say he/she made the worst mistake leaving ASHLEY in charge because I will never return to this location due to piss poor customer service and food that we did not eat because I did not trust anything coming out from Ashley. She definitely needs to be replaced or retrained since she can't handle her job better than what she did today. I work in a stressful position but I would NEVER treat someone the way Ashley did today. DO BETTER GM and make sure your schedule is correct befire you leave next time and do your location a favor and get rid of unprofessional Ashley. I HAVE NEVER BEEN TREATED WORSE IN MY LIFE.

Customer Service was not good. I order a Bacon, Bacon, Lettuce and Tomato sandwich (BBLT) which was served with burnt bacon and a flatten and burnt bun. I called the Manager and sent him a picture, his only concern was if it had three slices of bacon. No help at all then I contacted the. corporate office who sent a form letter again no help. This happened last year and I haven't been back since.

I have been consistently disapointed with their breakfast burritos. In the past, I have had scorched eggs. Today the eggs were nice and fluffy, but in the Super Sonic Breakfast Burrito, there was no sausage. This location as opposed to the other in Terrell just has been reliably underwhelming in their product. Coffee is good though!

Last week I stopped by this location on the way home from picking up my kids from school, expecting it to be busy and take a little longer than usual, so I ordered ahead on the app and checked in when I got there. We waited 20+ minutes for our order to come out (with food and drinks) with half of it missing and then half of what we received incorrect! Then when I informed them we were missing one of the meals we ordered, they didn't apologize or rush it out to us. We waited another 15 minutes for them to apparently make the food and get it out to us without one word.

The girl who brought out my order was rude and forgot to bring my receipt 🧾 for paying with my credit card and I asked her were my receipt was she asked me if I seriously wanted it and when I said yes she stomped off and brought it back to me waded up and threw it at me. The wait was longer than usual as well

I just made it back from Sonic I live about 2mins away from there I got 2 sonic blast and a ice cream mix and it took them to long to answer and it wasn't that many cars there and when they did finally take my order it took about 20mins I saw people leaving because it was talking too long I want go back to that Sonic again they need to do better.