Schuler's Bakery

I’m soooo bummed. I’m not trying to get special treatment or anything but I love 30 seconds down the road and it was 758p and I didn’t realize they closed at 8p so I called really fast and asked if they’d stay open in time for me to get down there and they said if I’m in the parking lot at 8 they would let me in. It was 801-802p and they had locked the door and no one was in sight. For being a home feel type company they could’ve stayed open for two extra minutes considering I called and asked. Let alone the fact that they’re closed on Sundays now, which is tomorrow. That’s their busiest day to be open, what’s going on with this company and what they’re supposed to represent?

Your motto is a lie. You can no longer be the home of homemade when your cakes are filled with icky ingredients. Polysorbate 60, propylene glycol among many other terrible for you and unnecessary ingredients. I have never once made a cake from scratch that had such a long and unpronounceable list of ingredients. Plus the ingredients for for your items really should be posted on the website, people should be able to know what is in the food they are going to be buying.

Attempted to order a birthday cake for my son, nothing fancy. I was informed I had to choose one of the cakes from their book and that they couldn't deviate from the designs whatsoever. Frankly, none of their designer cakes were attractive or even close to what I was looking for. I asked if I could get just plain white icing with colored roses, trim, and writing. Again I was told I had to order a cake from the book. Back in the day, you could order a Schuler's cake with writng and roses, no big deal. Right now, apparently the policy to to not work with customer requests AT ALL. Their total lack of flexibility or willing to work with me on a very simple request means I will be going elsewhere for my cake needs in the future. They need to remember that customer service is the most improtant thing when it comes to running a busniess.

Schuler’s is a Springfield classic that used to be a must-have every time I visited town. It’s gone really far downhill since my childhood. They’ve greatly expanded and, in turn, quality isn’t a fraction of what it used to be. Their donuts used to be so soft and you used to be able to purchase them early in the morning when they were still warm. Unfortunately, not now. Please bring back “the home of homemade”.

My favorite place to get donuts 🍩 and cakes best time to go is in the AM because it’s the most fresh. Also my friend went in here and they had a sign up saying that they took EBT OR SNAP and she got all Of her kids some donuts and went to pay and they now no longer except EBT OR SNAP so I had to help her out and buy them Why have the sign up if it’s not true anymore?? Take it down so people will not think that. And they could use some new people THATS not so rude