Steak 'n Shake
4211 Conestoga Dr, 62711-7970 - Springfield
Consigliato da Sluurpy:
2025
2024
2021
#307 di 332 ristoranti a Springfield
Aggiornato il
American
Fast Food
Indice di Qualità Sluurpy
PROPRIETARY
Popolarità
100/100
Qualità
49/100
Completezza Dati
67/100
Piatto Verificato
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📷 Foto (11+)
+3
altre foto
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Foto 1 / 11
100%
Recensioni Google
820
recensioni Google
Food was cold, even AFTER it was reheated. Steak and Shake food and service took a major nose dive after it went from a family friendly restaurant to a poorly ran fast food joint. Bring back the waitresses and table service!! They're the people that made S and S a fun restaurant with fast and friendly service!
Sadly, this last visit was probably my last. I only give a 2-3 tries, this was #3. Failed all times!!
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Google
I'm guessing the Steak n Shake owners have turned the business over to the "WOKE" grandchild. Customer service is not existent!!! When you elect to eat inside you order at the cash register where they ask how much tip I like to leave. Forget whether the food and/or service was good!!! The plastic ware was small and weak and tables dirty. Never will I leave a tip again prior to eating my food. On second thought... Bob Evans is right next door the next time.
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Google
For the past several years I have lived outside of Illinois with no Steak and Shake available. While driving through Springfield I was eagerly anticipating having a Steak burger and fries, which I did. I wish I had saved my money. There was no other customers present so when they served a cold hamburger I couldn't believe it. I picked it up at the drive through and ate in my hotel room, only a couple of minutes away. Not far enough to cause it to be cold. I would guess they made it earlier that day (I'm being kind) and just threw it in a bag. Please reconsider eating here.
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Google
Rang up wrong burger. Girl was walking around with a tray yelling over and over "who ordered BBQ burger". I finally looked at my receipt. I asked for Butter burger but rang me up for BBQ. When I did get the correct burger (which comes with sauté onions) it had 2 slivers of onion. Also, the BBQ burger I paid for cost more than the burger I got and I didn't get refunded the difference or even a apology. Very disappointed in the entire experience!
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Not one order was totally right all the time I was there. I ordered a double bacon cheeseburger and only got a single. Was checking my bank statement today and found out I was charged an 11.40 gratuity and was pretty sure I had hit none. Make sure you double check your bill before you leave.
Google
A MANAGER named Jill on the headset for the drive through was VERY DISRESPECTFUL!!!! She was irritated she couldn’t hear us and told us we need to speak up. So I of course raised my voice in order for her to hear us and she told me I could get out of the drive thru if I’m gonna be like that?!?! Then proceeded to hand us our food in the drive through with a very rude attitude. Very disappointed. Unbelievable. Don’t work here if you are so miserable with yourself and your job Jill!!! Do better Jill, or find a new job JILL because it’s actually pretty embarassing on how you treat your customers JILL, ESPECIALLY with being a manager!! We couldn’t control the WIND and that’s why you couldn’t hear us JILL!?!? Wow I have never dealt with such a rude woman who is suppose to be a manager somewhere!!!
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Google
The worker at the drive thru was holding a vape when he opened the window. This is the way my shake looked after taking off the lid. Both things were equally disturbing. We will not be returning to this location!!
Google
The chilli now comes in even tinier containers, is thinner and no plastic spoon or crackers were provided for my take out order and all at the same original price. Hmmm.
Google
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