Subway

Been here once and won’t return to this location. I arrived 35 minutes before close to a locked door. Open light still on, don’t think Subway Corp would be thrilled. Secondly, the app notified me that my SINGLE FOOTLONG was ready at 8:25. I had already waited about 20 minutes in my car. So I arrive, to a piece of paper sitting on a counter. Meaning the order was most likely scanned out without being prepped to make business metrics for the day. I’ve worked customer service my whole life, I know how it is. Normally because of the global staffing issue I’d let this go, however they had enough staff and barely any orders

I am furious. The scary man at the counter wouldn’t let me in at exactly 8:30 pm to order. He spoke very rudely when we attempted to order. He refused to let his customers in the building. He told us he was closed and locked the door when they don’t close until 9. We were waiting 20 min prior too. I’m fed up with the lack of customer service of this establishment. Subway needs to fix their customer policy. If I could give 0 stars I would.

Recently, I've been having my lunch here at this Subway. The employees are the absolute sweetest and are very fast most of the times. I ask for my sandwich to be extra toasted and they always toast it how I prefer, which I greatly appreciate! My sandwich is always delicious and warm! I typically order a 6 inch sub with the Italian Herb bread, Turkey and provolone (extra toasty!), spinach, green pepper, onion, tomato and light mayo. I love the new Fresca drinks next to the tea, they're always so refreshing. The taste of everything is absolutely amazing! Also, as for the new updated look, it is very appealing and the store always looks tidy! The employees often disinfect the tables and clean the floors whenever they're dirty. Sometimes the little things make a big difference! I appreciate the service here and I hope to keep coming here for years to come! Keep up the excellent work! <3

Ordered online to get a coupon code that the store wouldn’t accept.....found that after the order was done....waited 25 minutes for the order to be ready and it wasn’t even started when it said it was done online! Waited another 20 minutes to get it done! Sooooo slow and rude! Lady was leaning on the counter over the food while she fixed it and her mask was not on properly! Yuck! They were taking walk-in orders before the online. Other people came in and had to wait for their online orders too.

TeaShana and Kevin were awesome! We were greeted with enthusiasm and cheer. It's so refreshing to see employees who love their work and appreciate the customers who come in. And who goes out of their way to make sure the customers are happy . I was having an awesome day and they absolutely made it better. Thank you so much both of you! 😊