Krystal

Worst customer service. Worst food ever. It started when I pulled into the drive thru. I asked the lady for a minute because it was my first time at Krystal. She just gave me attitude and said sure. I wanted a shake so I ordered a combo that comes with a shake. The lady asked me what type of drink I want and I asked her what flavors they have. She just said there is no shakes, and asked me what soda I want. I didn't want to pay extra for a shake combo so I told her I didn't want that combo anymore and just gave me attitude. So changed my order and finally picked what I wanted. The whole time while I was trying to talk to her and order she gave me attitude and just kept talking and laughing with a co-worker. I finally pulled up to the window and she just had so much attitude towards me. I asked if she can take off the onions and she just gave me the OMG face. I paid and got my food. The food was a joke. The food was basically cold. Like when you put something from the fridge in the microwave for 30 seconds. The meat looked raw and the cheese wasn't even melted. It just looked like cheese left out in the counter. At room temperature. I honestly doubted the food was safe. Didn't bother going back and asking for a refund because I doubted they would have cared with their terrible customer service. First and last time I go to Krystal. Especially not this location ever.

I decided to try Krystal’s for the first time because up north we never had any, and I got to say it was the biggest disappointment. Took 25 minutes to bring my food and after I had received it, I didn’t even have my drink as so did the other guests waiting to get their orders fixed. Absolutely no smiles on any of the workers and one of the workers as she was getting me my drink said “I've been up since 5 in the morning.” This is a poor excuse to any customer that EXPECTS good service, I wake up early all the time to get things done not to make excuses. The food wasn’t great to top it all off from the service, from now on the Culver’s that’s 70 steps away will receive my money.

The management of this location needs a serious coaching session on how to properly run a fast food joint during lunch time. I get that all food serving establishments get busy at this time, but today's visit just proved how incompetent the crew was. We ordered the all you can eat Krystals simply because it was a steal. (even offered a 20 % military discount) We got our first order in no time! 1 hour later, we're still waiting on the second request of burgers along with 2 other families who took part of the same deal. Three other families hadn't even received their first order and it had been 30 minutes. The only pitiful excuse any member behind the counter offered is that it was because they had to get another griddle going. The manager should have corrected this ship from the get go. I'm sorry Krystals, but you should have seen this on coming. This cannot be the first lunch rush of a manager's career! Definitely refuse to visit this location again. I've had better results in downtown Atlanta.

The absolute worst service I’ve ever had at a fast food restaurant. Waited 20 minutes for food when there were only 3 of us in the entire restaurant. Then, the food came out and they got all of our orders confused. I watched the worker bang the Krystal patties apart with a hammer because they were frozen. The Krystal’s came out extremely undercooked, and I took pictures. Wish I could post them here. I will never come back to this location. It is worth it to drive to the Krystal on 80.

Of all the options for fast food in the area I chose Krystal due to my son and the lack of cars in the drive thru, thinking this would be a quick stop. I placed my order, paid and then waited....and waited. 15-20 minutes passed with no one returning to inform me of the expected wait or why. During this time, 2 cars behind me left. To be honest I would have done the same had I not already paid. I don't mind waiting if someone would be so kind to explain the situation. I got the order and on my way only to realize that the order was incorrect. The food was fresh and definitely what you would expect from Krystal, disappointed in today's experience.

Stop by Krystal this morning to breakfast sandwiches🥓🍳🍞🌯 it took them10 minutes plus I first placed my ordered in the drive-through but I realize I have 5 cars ahead of me one waiting to side to receive their food. So I leave the line the drive thru to go inside to pay for my order only one couple was inside eating food. Two manager on duty with two other employees 🤔😕🌯🌯and still had to way for my sandwiches for 10 minutes plus it shows poor management skills today. I have been here before and didn't have to wait 10 minutes plus for my food 🌯🌯and only 2 people working on the early morning one African American manager and one cook employee🤔 and the service was much better. Needs to be retraining programs for the mangers and crew on duty today ☹🤔 poor management skills and services.