Subway

Really bad customer service. I still don't get why she had to take this really stinky approach towards me, ignoring me, making sly comments, not talking to me directly, and then patronizing me with a response that clearly didn't respect me as a customer. The indian woman, who presumably is the floor manger/ possibly the owner was rude and condescending for no reason. I asked if the condiments could be put on the side so that my bread doesn't get soggy. She just shook her head no and asked for the type of bread. I was in the middle of asking a question when she just walked away to do something else. When she came back, she just proceeded to say "so italian bread?" I was kind of confused at this point. I asked again if she could put the veggies/condiments on the side and gave an explanation for my request. She proceeded to ask when I was going to eat it, that veggies wouldn't make the bread soggy, and we had this weird/confusing back and forth when the only other staff came over, took over, and said sure, no problem. But when we got to the condiments station, the lady came back to stop the staff saying "she can't get the condiments on the side". I was tired of her nonsensical and rude approach (she wasn't talking to me, just talking through the staff). So I straight up asked "Can you at least tell me the reason why you're saying no?" I genuinely wanted to know, for example, if that's store policy, then fine. But she looked at me (FINALLY) and said "it won't get soggy by the time you eat". And to put that response in context of our interaction, it felt so condescending and patronizing. I wasn't trying to be difficult, I thought I was asking for a simple request (one I've asked other subways and they've always been okay with). But it was the way she engaged me, man, the service, that really sucked. Didn't even get to try the food, so maybe the food itself is fine.

Was my precovid go to place for a quick dinner pickup after a long night class. Gone a few times and prefer this location over the others in the area.. its open late and being that it's always busy during the day.. fresh ingredients being turned over is always good. The staff is quite nice when it's slow. Don't blame them when it's busy.. glad they keep the flow moving and I get my food. I mostly order for delivery now but miss going in for pickups.