Whataburger

Every state has their own "best" fast-food burger chain, this is Texas's. They have the classic burgers and fries, fried chicken strips, and so on. But they also have unique limited time items that rotate through their menu. The breakfast taquitos have a cult-like following and are very good. I like this location because they are usually fast, and my food is usually correct. I have had an order missing items from here once, but they are human and we all make mistakes.

Very rude and unprofessional management at this location. Window employee was extremely rude but to top it all off manager Jess was extremely rude not to mention the 30 minutes in line to place my order and another 15 minutes to get to the window only to receive my burger wrong and fries cold. Seems like none of the workers want to be here or work. Same situation happened with my bestfriend in the evening. Managers don’t pay attention to what the workers are doing. Nobody willing to take the right orders. Long wait times on curbside. Whataburger used to be my favorite place to eat. But since the past few months, Im unsure of what happened why it’s going downhill. My friend came in and asked what’s taking so long for her curbside the young boy working in the lobby responded that they were short staffed and people are quitting after the owner changed.

The drive-thru experience is pretty great. Unlike other drive-thru restaurants where there are parallel order menus, but have a choke point at the service window.... Whataburger has one order menu, and runs the service window in parallel. Actually they have the normal service window in Lane A, and a runner in Lane B. Meaning an employee walks over with a tablet, takes credit card payment with the tablet, and returns with food. It's actually much smoother and faster than other restaurants. If you're like me, and appreciate a smooth running highly optimal operation, it somehow makes the food taste better.

Come here before with no issue but this will be my last time. Went to drive thru and had to wait 20 minutes for my order. Sprite I ordered had no syrup, just carbonated water, and my sandwich had completely fallen apart when I received it. Go to sonic or chickfila if you want fast food, much better service

Took 1 hour to get the food from the drive thru (the longest I have ever sat in a drive thru) I should have left but I was so hungry and it was the only place nearby open. The staff member went to hand me my card back but then dropped it in the street, totally not a big deal, accidents happen. But she made it super awkward by just staring at me and not saying a word, and I didn’t even know what she had dropped so I had to ask her if that was my card and she shook her head to nod yes and that was it so I opened my car door to retrieve my card off the street and she just stared at me wide eyed lol super awkward staff and incredibly slow service.