Dunkin'
901 Middle River Rd, 21220 - Middle River
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Owner is a grump. Shouldn't be in customer service. His family doesn't know English, so there is a huge language barrier. I've given them so many chances, because the are close by, and they never get my order correct. Their lattes taste like all milk foam. Sometimes the milk is on the verge of sour. Their donuts are always stale. They have lost a customer! My change was incorrect as well as my food!!
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I get the 2 egg & cheese wraps often, but this last time one of the wraps had a quarter piece of an egg, and the other wrap had a 1/2 piece of an egg, but looked like a bite had been taken out of it. I highly doubt someone took a bite of it, but that's what it looked like. I used to go out of my way to go there, but I will NEVER go to that location again. Awful.
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The employees are always so nice and friendly
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This Dunkin’ Donuts is very good when you order from the drive through. When you come inside, it’s a different story. I ordered a bacon egg and cheese bagel without egg and the lady gave me a bacon egg and cheese bagel with EGG AND TWO STRANDS OF BACON. I told her multiple times that I wanted it with no egg. Now I can’t eat breakfast and I’m so not going back today.
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Coffee. No frills all very easy.
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I have gone there pretty often and have blown off one particular employees bad attitude at drive thru because everyone else is nice. I won’t be returning to this store for the fact that there were no trash cans outside for me to throw my Dunkin Donuts coffee cup from earlier away. When I asked if he had a trash can and if he could throw it away he rudely said NO. I then asked You don’t have a trash can ? He said No
I’ll just take an extra five min and go to a different store for now on .
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This is one of the most unprofessional Dunkin’ Donuts. Every time I go in there no one speaks and says good morning or hello. I typically walk out but I ordered and then I was over charged. I overheard the manager say oh you shouldn’t have charged it like that. The manger doesn’t speak I do not go to that Dunkin’ Donuts at all..learn customer service
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I go in for a donut at 7:45 one guy walks away from the Register henever returned & the racks empty. Maybe 3 flavors to choose from so the guy from the drive thru area waited on me. I get 2 glazed donuts one guy is grabbing them for me & the guy who left the register screamed at him in a different language, I heard him say something about closed! They do not close until 9pm, it’s not my fault I come into an establishment 1 hour prior to close. How rude of the guy.
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