Subway

Amazing service, great attitudes which is a major plus. Listened to exactly how I wanted it made and cave out great, if not better then great. The young lady that was working the counter was absolutely on top of what she does. She's not a sandwich maker, she's every businesses dream employee. I think her name was Katy, not for sure. We parked a semi in front of the building so we could eat going down the road. Kudos to this young lady and I hope she becomes management. That's where she will be needed!!!

Subway is usually a favorite for my family. Tonight I arrived at the order station. There was not a nice greeting of any kind. It was announced that due to shortage of staff, there will be a 20 minute wait. I agreed to wait. I placed my order. My order was read back to me correctly. Then abruptly told to pull around to the window. I’ve worked in a hurried environment. I was understanding. One vehicle in front of me. Their bag of food was passed to the customer less than a minute later. I thought that was a good sign for my speedy food service. I didn’t wait long at all. The gentleman opened the window. Said $19. And took my card. He returned it to me with the paper receipt folded. I pushed it right in my wallet as he was handing me my food. I didn’t check it. I never have before. That’s 100% on me. I live within a mile of this Subway. I opened my bags to see the wrong order. I packaged it back up and returned to the store. I stopped at the window. That gentleman employee opened the window as if I was rude to him. I simply said I think I have the wrong order and receipt. He said, yeah I know. It was someone else’s fault for giving me the wrong bag and he tossed my new bag out the window. I caught it quickly. No harm done. No apologies. Have a good night and the window closed. I understand that my toasted sandwich has been there while I traveled, home and back. However, it was now cold and hard. Had even an ounce of good customer service had been afforded to me. I would never have written this statement. I can only hope that the employees are talked with and trained to show respect. Have a little professionalism. Greet the customer with the company name, and make the company proud to have good employees working for the company. Thank you.

This experience was laughable! Ordered chicken sandwich... once the diced chicken was on my sandwich the owner came over and took 3 small pieces off the sandwich and put it back in the bin. Hahahaha then asked for olives ( on a 6 inch) the literally put 3 olives on it. They were also out of lettuce....really??? I guess times are tough!!!