Bigfoot Java

10:53pm. if i could give it a zero i would i waited almost 30 minutes for one car to get two coffees and a frappe. the frappe should’ve taken 5 minutes maximum and the two coffee 2-3 minutes. if you’re going to work at a coffee stand maybe learn to be quick and efficient. for such a large company you would think they would hire people that could actually do their job. 100/10 do not recommend coming here.

Unfortunately very disappointed with the service here. I visited from Canada and was excited to have one last Seattle experience before the drive home. 1st thing is they had 2 drive thru’s ? So my sister and I sat in line for 30+ mins. We get up to the window and the peeing was fine but then neither mine nor my sisters card worked at their machines ( which the barista said it had had issues with her past 3 cars ) As well as we had just gone shopping at winco and McDonald’s directly across the street so we know for a fact it wasn’t an our card issue. They had already handed us our coffees and all they said was “ I don’t know why it’s not working we know it’s not your card it’s our machine “ and they literally made us hand our coffees back. So we spent 30+ mins in a line up to then get asked to give back our iced coffee because they’re machine was not working. I don’t know if it’s anything like Canada but honestly I have never experienced anything like that being asked to hand back coffees because the company had issues. In Canada 1 it’s against the law to take back drinks once they exit the window not to mention anywhere I’ve been too if it’s a company issues they say “ our machine is down it’s on us today “ Anyways not the experience I expected

The one on Central Ave in Kent is just ok. The problem I have is when you order a hot drink, it come out luke warm. When you order an iced drink, they fill the entire glass with ice so you only get a few sips. If you ask for light ice, they still fill it up at least 3/4 of the cup. Either way, hot or cold, it's always WAY too sweet. I need to stop going there because I am always disappointed. I miss the one in Feddi! They always got it right.

Bigfoot on 84th Ave in Kent WAS my coffee spot. I come here several times a week, sometimes multiple times a day. Recently I found that my hands down favorite drink (Vanille coldbrew with cold foam) will no longer be available at all. I am EXTREMELY disappointed. Now I have to find somewhere else to get coffee and service that's close to home. Sincerely, UNHAPPY CUSTOMER!

I’m not the one to usually leave reviews but this place is ridiculous. I live near this location so I always come to this one. The drinks here are alright but the customer service here is absolutely terrible. I work in sales and so I try to to be nice and have a conversation with people but these girls are all so stuck up and just ignore me. They don’t even say hello, when I say thank you they ignore me, they don’t even say anything when I leave they just slam the window shut. I’ve never experienced such stuck up women in my life. They really need some serious training on basic customer service.