Starbucks

Normally when I stop by this store it's a little treat for myself because I have to go out of my way to get here. I placed a mobile order this evening (pick up at 8:03), everything went through and I drove to the location. When I got there (8:02), the door was locked, the staff were cleaning up, and they kept miming "we're closed". They refused to come to the door, even after I held up my receipt to show that I had already paid for the order and wouldn't even talk to me. After ANOTHER customer showed up to pick up her order, they STILL refused to even talk to us and she had to CALL the store to even get them to acknowledge to two paying customers standing outside just trying to figure out what happened. I have never in my life been treated so poorly and I had to jump through hoops to even get a refund since the associates inside would barely even acknowledge us.

This Starbucks is normally very good but today I don’t know what happened. First they tried telling me that they couldn’t take the cheese off and when I explained they could he dropped it and everything was fine. When I got mine and my sisters food and drinks I was shocked. He took off the cheese and tomato’s leaving me with just bread and spinach and my sister got the sausage bacon cheese thing and only got bacon and bread nothing was asked to be taken off her except egg. Then in my refresher there was only 4 pieces of dragon fruit. I don’t know what happened today but I’m confused.

I’m not one one complain but this Starbucks is nothing but terrible. I give places more than 1 chance to get it together. People have bad days. First issue, the forgot the coffee in my Carmel macchiato and it was all milk and creamer. They changed it with no issue. There used to be a guy with shaggy hair who was very very nice and welcoming. He took care of it. 2nd issue- severed molded BlueBerries and when I’m given the lady was by far rude as ever. I then asked for a manger and her response “she is new”. New or not you don’t serve molded food then have an attitude. I can’t remember the managers name but I think Alexis or Alicia. She simply didn’t care. 3rd- I ordered a sandwich and it was cold! They never even warned it up! They were rude when I said something about it it. Lastly, I ordered, was given the wrong thing again. I advised it was the wrong thing. The guy who was working was terrible. He had an attitude and I even returned the messed up item. The manager again the same lady just looked at me. She didn’t say a word. The girl on the drive through did the same thing. Instead of “sorry I will fix this” or “that’s not okay” he didn’t even hand it back to me instead he sat it in front of me and didn’t say a word. This Starbucks just isn’t welcoming at all! I will not be back and I will ensure I go to one that treats their customers better and their manager actually takes care of things. I spend to much money there for people to be rude.