Baskin-robbins

Stopped by for a scoop of ice cream tonight and a couple donuts for Sunday morning. We tried to go in and the kids behind the counter told us their lobby was closed. So we got back in our car and got in the drive thru. No list of flavors so we look it up online and they had none of the same flavors. So the kid rattles the list off and we pick 2 flavors. Same problem with the donuts. Then when we finally get our ice cream it's not even the right ice cream!! Then as we were pulling away people were coming and going into the lobby, where we had just been kicked out!

The nicest young lady there helped me, She wrote her name down as I had also asked for an application. She is from the Mug & Bop's Location in Howell, She works midnights, and was delightful. She made my coffee specifically the way I asked and I actually am still enjoying it. "Little Sips Go A Long Way"... New ad ~ 😉~ Blessings my friends, Stay Happy Stay Healthy, and for Pete's sake get out in this darn rain and get some Hot/Warm/ or cold coffee at Bask in Robin's, and The good old Dunk in Donut's!.

Decided to grab a late night snack around 11pm the other night (3/18/2021). No one else was there when we walked in. My husband and I decided 2 scoops of ice cream each. The girl who waited on us seemed to be impatient and didn't say a word to us, just stood there staring at us waiting for our order. She did not have her mask on properly and was wearing it under her nose. Nothing to make a big deal about except they have signs everywhere stating how the staff and store are taking extra precautions with extra cleanings and mask wearing. When it came time to pay my husband stood in front of the open register and the employee went to the other one to ring us up. Didn't say a word to us and proceeded to give us the total. The register she was on had a sign that said please use other register and she said nothing, grabbed it, looked at it, and moved it to the other register. Other than receiving our ice cream relatively fast, it felt like a disappointing trip to say the least.

I would give zero stars if I could. This location just keeps degrading their service each year. Here's a tip to the owner of this business: when someone orders two scoops, GIVE THEM TWO SCOOPS! Handing over a sundae with barely one scoop and then arguing with the customer about it, means something is seriously wrong with your business model. Do everyone a favor and go out of business.

I’ve written 2 google reviews in my life, let me lead with, so I don’t seek out opportunity to write a harsh review. Really disgusted by their lack of sanitary measures, especially during the current outbreak of covid-19. I’m not an extremist, but I would be repulsed, regardless of the current outbreak. No hand washing or sanitizing going on as they serve person after person, kid playing with his hair and scooping ice cream, no masks whatsoever, no gloves, legit no extra measures are being taken and not even the bare minimum for health and safety that you’d expect on a typical “normal” day.

This had to be the most bizarre trip to buy and ice cream cake ever experienced. Of the numerous young people behind the counter, none seemed to know the procedure to order in advance a personalized cake?? Do they not train the help or are do they simply hire people incapable of retaining basic instruction?