Subway
141 Telegraph Rd, CH60 7SE - Heswall
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Fast food
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Terrible experience, ordered food at 11:45, waited until 15:00 and ended up having to drive there myself to collect. Phone wasn't answered despite repeated calls and during the time I was there waiting the phone was constantly ringing and being ignored. Seating was empty bar one person. When we did get food, wedges were soggy from sitting in the bag for a while and food was warm at best. No refund given, not even for delivery expense after collecting it myself. Will not be getting any business from myself in the future.
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Ordered at 11:31am, was told delivery expected at 12:55, order arrived at 14:05. Didn’t answer the phone. Had to chase via the just eat app. When it finally arrived the driver practically threw the order at my door. The food was stone cold, we had missing items and you could just tell there was general lack of care put into the order. Not what you would expect from a chain like subway. I should’ve read the just eat reviews before ordering!
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I have been waiting for nearly 3 hours for my food and it’s still not here!! This is shocking service! Would not order again from this subway, I’ll have to order my food for next year hoping that it will arrive on time.
Google
Staff seemed more interested in online orders than serving those in store. On the flip side if I order from home then delivery is quick. Food good as always. Scrap that read on....
Ordered for home delivery today....... Still waiting over 2 hours later..... Apparently only 1 driver working!?! Use local independent sandwich shops if you want better service
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Had a problem with my order. The sandwiches weren't toasted as requested, and just tasted horrible. I expect a steak and melted cheese sub to be warm 🙄 Manager couldn't be bothered speaking to me, staff don't know what customer service is. Wasted food, waste of money, avoid!!
Google
Only 3rd time I've been to a Subway
Young lady serving me went out of her way to help.
Here customer care and selling skills were excellent.
Take my grandchildren there for lunch when I visit
Google
Honestly it depends on water you order here, a few of the options are a bit dodgy but the rest are completely fine.
Google
Food is lovely, but tables wasn't cleaned just loads of mess left from previous customers, so we had to their job for them and clean :l
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