Ihop

Food was good. Building was clean. Service was questionable. We had to ask for Napkins!!, service was not prompt ( one employee asked the other if they were on duty) she seated us while we waited. Party of two.. I received 2 different totals. No problem giving a tip , but 2 people the chosen amount should have been mine.. I question total and was told tip included on second ticket. Customers should be aware that total cost will include a tip . Like the food and cost but will not return. We had to stop waitress to ask for refills, salt, pepper, etc. Retired from customer service field and hope this person was just new and had little training or supervision.

This may have been my worst dining experience ever. It was about 9:15pm, and I ordered steak tips (medium) and eggs (over medium). When I got my food, the tips were well done and bone dry, the eggs were well done. Waitress sent food back to kitchen to be redone, second time, tips were raw in the middle, eggs were more than well done. The night manager had just showed up and had to go cook my food himself. Fortunately, he got the order right but by that time (after 10:30pm), I was ready for bed. Are what I could and left. They didn’t even offer a discount on my food. Needless to say, I won’t be going back there.

Went to IHOP this morning. Started talking about how much our check was for a party of 5, 3 adults and 2 kids. Noticed we were automatically charged a 18% gratuity! We didn't noticed it and still gave her a tip more than the 18%. So our waitress made around $27 in tips! And she never once mentioned that the tip was automatically added to our bill. Now I can understand why they are hardly busy at all now. Would definitely recommend that you scrutinize your bill before paying.

Did curbside pickup through the app, checked in when I got there, got a text that they knew I was there and would bring the order to me in the car. Waited 20 minutes with no contact, called them and was told I had to go inside to pick it up. They had my phone number and just didn't bother to tell me that they stopped doing curbside.