Panda Express

So, the only reason I am giving 3 stars, is because normally I never encounter the unwelcome vibe/ “we’re closed early, even though we’re not closed yet,” I did today. I tried going through the drive-through, and it was like maybe 8:35 PM, no one responded to me saying hello, and I did it at least 3 to 5 times. I was ignored plain and simple, because I saw people inside the restaurant wearing headsets who should be able to hear you, when you say hello— there’s like a beep sound that notifies them (I used to work in a drive-through when I was in high school). Then, it was probably 8:37 by this point, I tried to go in and the doors were already locked. I understand closing procedures, because I used to work retail myself, but to lock people out when you have a good chunk of time to still be open, it’s kind of doing a disservice to the business and to someone who is probably very hungry and just getting off work themselves. I do understand the plight of someone wanting to get out of work, after having to serve people all day long —but at the same time, making people feel welcome—I genuinely would’ve taken up no more than three minutes of someone’s time there, so overall my non-experience sucked.

I want to thank the two managers and staff forgiving me the way I acted this morning. With you all wearing mask and me being Impairment it makes me and others with hard of hearing hard to understand you. I left in a wrong angery because I thought some one said something when it was wrong. I just wish we all can end this Mask Mandate and live our lives free again. People with hearing impairment need to read people's lips so they can hear and read at the same time. I failed and I had to make things right.I pray that Panda can make changes. Great staff and great food.

I ordered a large order of crab ragoon. I only got 6 crab ragoon. I also ordered a bowl of orange chicken and fried rice. They barely put any meat in the bowl. My meal cost 17$ for a little bit of food. I also ordered panda before today. The rice was bullets and the chicken didn't taste good. I'm not going there anymore until they lower the price and cook better food.

I have been coming to this location for years and the past 2 visits were disappointing. Last visit, I ordered online and have my husband pick up the order. He waited for 30 mins and order was placed 10-15 minutes before he got there. Today's visit was very disappointing. We placed an online order, went to pick up the order in drive thru and we were expecting a few minutes wait because we know we 4 minutes early. The girl said they're still finishing up the last entrée and was to wait in the parking lot. Twenty minutes passed by an no update so I went into the lobby, there were like 5-6 in line so I got in line. When I was being helped, I told them I waited for about 20 minutes and they told me to wait. Ok, I waited and almost 10 minutes later, my order was handed to me and they apologized after I asked what took so long for 2 plates? When we finally got home, we were extremely disappointed to see that after we waited for nearly 30 minutes, our plates only half of the portions, chicken and the veggies were old and dry. Not going back for awhile. Also, there was 4-5 people working that shift and no communication between a couple of them whatsoever.

Drive thru was closed so we were forced to walk in - no big deal. Walked in to a small line and as I walked in the door the employee locked it in front of me. Plenty of staff working so clearly it was short handed. We were not allowed in to get food. Disappointing considering the 6+ people working and the posted hours says the store does not close till 9pm (currently 7:45pm). Just disappointing to turn away customers

Every time I order from here, they always miss something or get my order wrong…need to upgrade the order confirmation system. I have ordered 8 times from here & they have gotten something wrong (missing or wrong order) 7 times. Tried to call them to because they gave me 3 piece crab Rangoon instead of 12 piece just now. Charged me for 12 & haven’t answered the phone after 5 calls. Are you short staffed?