Panera Bread

Nearly every time I come there is a problem. The quick order screens at the front won't accept payment. Dirty tables. Tonight I did a curbside pick up, sat there for 20 minutes and the food was never brought out. I went in and it was sitting on the counter. If you don't have staff to do the job, don't offer the service. Also, they're ALWAYS out of ingredients. Give a discount if you don't have the ingredients to make the salad how it's supposed to be made.

Food is standard Panera which is tasty and fresh. However, take out window took 35 minutes to get food after ordered. Sitting in idling car exhaust. They need a different system. Sent me an unsolicited email saying "sorry you waited so long" but offered nothing such as a discount on next order or a free cookie. Next time hope they have curbside.

This place does its best with employee issues and Covid. However, the staff there is rude. Also no notification if your food is ready despite you saying you want texts so it sits up there on the counter. They don’t even call out your name and by then it’s cold soup. The quantity of food is less than advertised and pictured despite same or higher prices. The staff working is apathetic to customers yet can be heard laughing together in the back while preparing your food. Bring the same attitude to customers and you might find that customers are even more understanding about the shortage of workers.

My company orders food there every few months. Everytime we order, the order is messed up in some way. Panera does not allow customers to open and inspect their pick up order because of COVID. IF they screw up your order, you have to jump on line, order and pay for your food again, an then call Panera to credit your order. When you order your replacement food online you are charged a higher amount. What horrible business practices and horrible service.

The food is good, but when using curbside pick up and waiting to get order when it says it wS ready...I have no problem, but when it doesn't come out, I ventured inside to pick it up. I couldn't get anyone to even look me in the face so I could find my order. It wasn't on the pick up order shelf. As I am walking out an employee picks up my order from a counter and brings it out. She then instructa me that I could pick up the order myself. Well, this is me trying to tell you...I tried to do so and the order couldn't be found. Why have pick up if you aren't going to do it.

It was ok, my cashier Taylor was curt and to the point. I honestly felt like I was bothering her. She was short with me that I didn't order all I planned on ordering. I was taken aback by her abruptness. Furthermore, I asked for my bagel to be sliced and it was only cut into at the top. Had to cut it myself at home. How hard is it take make sure a bagel is cut in half.