Dunkin'
232 Delaware Ave, 12054 - Delmar
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First I want to recognize that it was very busy. And the ability to take credit payments was down. That being said I expect to have my order taken before the person behind me. It doesn't matter that they are a regular and I'm not. I felt like I was not as important. And my order had to be sent back. The drink I received was completely wrong.
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Staff was pleasant and last few weeks no problems. Until today, 6/6/2022. ordered toasted English muffin with butter (good) large coffee three cream one sugar, didn’t get any sugar.
AND NOW!
You can’t get a hot tea with lemon. This company has gone down hill big time
Google
Waited 20 minutes for my online order, only to find out it was behind the counter the whole time. Coffee had gotten cold. Was just two coffees and two donuts, absolutely no reason for this.
Google
Whoever was working the register at the driver thru on march 24 around 9:10 was absolutely ridiculous and extremely rude. First off don’t go to work because you’re having a bad day and treating customers like that. Not only did she give me dirty looks but when she handed my change back, she slapped it in my hand. There was no reason for that or even to my touch my hand. Last time I got there….
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Went through drive through, there were two to three cars ahead of me and it took 10 minutes to get to the front. Seemed like they messed up the order of the person in front of me and all she had was one drink. Very slow and unorganized. I will say I rarely go here, so not sure if this is usual or not. My son did say his frozen chocolate was the best he has every had.
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Need more workers . Have to wait a long time. The people that work there now is over worked. Not fair
Google
This is one of two Dunkin shop I habitually visit. A year or so ago this was my favorite one. Super friendly staff and they never got my order wrong. They have seemingly an entirely new staff now. The past 4 times in a row they have either forgotten to give me all the items in my order or they made the drinks incorrectly. I have gone back a couple of those time and they corrected it, but the consistency of the mistakes makes me avoid this location now as I expect an issue every time.
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My last several experiences have been horrible. I ordered a hot beverage. A girl comes to the drive thru window and hands me a single straw and that's it looking incredibly high. Like she wasn't with us anymore she was gone in another world or something because she was liiiiit. And then they gave me a old cold latte. It was actually inedible they put new whipped cream on the old the was sitting there for who knows how long. And tasted sour. This whole time the wait was insanely long. As well.
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