Friendly's

Truly a disappointing dinner for my family. We ordered delivery because we had been sick and this sounded great instead of having to cook and clean up. The usually amazing honey barbecue chicken supermelt was flat, misshapen, thrown together carelessly, and barely even wrapped. All the food was cold, but I can look past that because it was a busy night for deliveries and we did have a long wait. The All American Burger, on the other hand, was undercooked, like red on the inside, and my teenage son who can eat just about anything, couldn’t even eat this. He said it was nasty, tasted weird, and was “by far the worst hamburger he’d ever eaten.” I understand that some people prefer their burgers this way, but we weren’t asked how we wanted it cooked, and this is never what we get when we order a burger. If we had been asked, we would have requested well done. This clearly isn’t. There to go bags were just so carelessly packed, heavy things on top of sandwiches, wrappers half off. It made no sense. I get that restaurants and the workforce in general is suffering right now, but this is just not okay. I’m hearing all over town how bad service has gotten at this Friendly’s lately. It wasn’t just a bad night. There’s a problem here.

Great place, for what I like. Everytime I come here, I get a bowl of Mac and cheese, then ice-cream. The Mac and cheese is the best I've ever had anywhere, I can't get enough of it, its moisture is wonderful and it's always cooked properly, it goes great with sausage. The ice-cream is amazing, some of the best in town, tho its a bit pricey for the serving sizes. So overall, sorta high price, but worth it for the nostalgia, which shouldn't be a thing, so y'all should lower prices, it would get you more customers, more often. Definitely a main part of Concord, everyone knows it.

Today we went to friendlys in Concord NH as a group of 12 residents from an assisted living facility and 3 staff members. Emily was our server/waitress and I cannot express how amazing she was. She handled all our special requests with a smile and extreme patience. You can tell she really loves her job and is really good at it. I will for sure be back because of this interaction. She should be recognized for her outstanding customer service skills and patience.

Made a simple online order of two meals and two sundaes for delivery. After receiving the order we noticed that only one sundae was in the second bag. When trying to call the restaurant to check, I was hung up on twice. Had to drive back to pick it up and report the issue in person and was told “oh we didn’t have that flavor available”. The sundae was paid for and showed up on the receipt, for some reason they thought it was okay to send out the order incomplete and keep my money. Was not offered the option of a different flavor by the phone number provided upon ordering.

Got a vanilla shake instead of the chocolate one I ordered. Meal was missing the corn. I have ordered from here several times over the past few months. If you go to the store, you get what you ordered. If you order through door dash or online, through the Friendly’s website, you don’t. The lack of accuracy and consistency is disappointing.

This was my first time inside a Friendly's restaurant. Their welcome sign made me smile, and take a picture of it :) I am glad I did have ice cream at the end - probably the first time I have been served an icecream cone on a silver dish! It seemed like most of the menu was made up of new items. My group discussed the perils of trying something new, but I decided I just had to try the cheese skirt burger! When I told our server that was what I wanted, she said "There is a lot in that burger, are you sure you like everything in it?" I had looked at the list, but was glad she asked, I told her I liked everything but the thousand island dressing and she said they would remove that. As a cheese lover, this burger was everything I hoped it would be based on the picture in the menu. And I would recommend it - but be sure to check if there are any toppings you want to have removed. Oh, and if you love pickles, like me, ask for extra. The burger came out with only one medium sized pickle slice on the burger and I wished I had more. For my icecream cone I got a single scoop of butter crunch. It seemed more like a double scoop to me so I am glad I went with the smaller size!