Chuck E. Cheese

I have to admit it's been over a decade since I've been back to a chuck e cheese, and let me share with you my experience. My visit was a little reminder to why I do not frequently visit this establishment. The games are kid friendly, and 80% of them were working. I'm very much surprised. It's clean inside, and the menu has stepped up its game for sure. I would've given them a 5 star if they would reinforce parents not to leave their kids unattended. There were so many kids roaming around without adult supervision. And taking over other guest turns. This was definitely nerve-racking as much as I wanted to understand and be patient; unfortunately, I decided to convince my kids that maybe it's best we revisit on a weekday to avoid this type of situation. Luckily, my kids agreed 👍with me, and off we went elsewhere for dinner. My experience may not be the same as yours, and I hope you will get a better experience than I did. Enjoy

Nope. They didn't even have straws amongst other things. And they should have been nicer about it. Upsetting when you pay ALOT! for food and games. It seems like there is no manager/management. The employees are all doing whatever they want (ie hiding) and disorganized while not caring that children's birthday partys are being ruined. Really sad. I get that people become desensitized but try to retain a bit of compassion. At least have a supervisor on the floor. If there was a supervisor staffed no one acted like it. Were they hiding in a back office hoarding the store's out-of-stock straws? People can have off days, of course, but everyone there had the same attitude. I was at the food pick up window to ask what was going on after 30 minutes passed without our order of wings being ready. The employees that walked by would purposely avoid eye contact so they wouldn't have to be responsible for resolving an issue. When I waved someone down inside the kitchen after no acknowledgement at the window (heads down no eye contact, looking in the opposite direction) they got some wings, added the sauce then gave it to me. Why wasn't that done 20 minutes earlier if it's that simple. They hadn't even started on the pizza. And no, they weren't backed up, really! They literally found my ticket, read it then clipped it up and started working on it. Look, this is still a workplace not a child's backyard party. C'mon people.

11/14/21 Girl with glasses in the front counter dropped the ice cream dots on my shoes and didn’t even apologize. All she said was “oops”. I bought two game cards and only was given one then when I asked for the other one I was treated like a liar. I couldn’t even play the basketball games because all the lil kids took the balls out the machine and were playing with them. This place is beyond GHETTO. Our pizza we ordered wasn’t even cut properly so I had to go ask for a butter knife and was given a dirty one(refer to the pic I shared). Whoever the manager is here should definitely be fired. I will be sending my complaint to the health department also.