Dunkin'

I think they're remodeling, so It's not clean. My food left a lot to be desired. Half of the bacon was cooked and half was raw. The lobby, I'm assuming it's not being cleaned at all since it was a complete disaster. My coffee was so so. The donut was hard. The bagel was burned which is probably why it had so much cream cheese. I would probably only go here if I wanted a basic coffee. Maybe once the remodeling is done, things will improve. Update 6/9 The girl today was very kind, patient and helpful. Made my drink just how I requested it and helped me decide how to modify it. It's busier and much cleaner today. They're pretty fast too, specially considering they have a full drive through. This a definite improvement from last time.

I feel I'm owed a star for leaving a review. Came in because drive thru line was at a stand still. Grab 2 quarts of ice cream and waited 15 minutes maybe longer for cashier to ring me up. 5 staff, 4 people in the store 7 vehicles in line, 6 orders on the screen. No apologies for the wait. Who trained this crew, their failure is not on them. Maybe their faster any other time before 4pm after 5pm on Monday this day.

Ordered a small caramel craze latte with liquid sugar and almond milk… there was so many workers in the back yet my coffee took longer than usual… didn’t complain till I left and the latte didn’t taste at all like sugar or almond milk jus straight caffeine. No point in paying 1$ extra for almond milk if the workers don’t put it… won’t be coming back

They redesigned this dunkin, and with the redesign, you can't use the bathroom without a code from a receipt. Do you need to use the restroom right away? You plan on buying something anyway? You're out of luck, you got to get in line and get the receipt. This Dunkin' Donuts here, in my opinion, is increasingly losing its customer service. They all are, every place is, but these folks to a greater and faster extent. I don't know who's running this Dunkin' donuts, but I do know that they are not emphasizing customer service. They'd rather have a customer accident on themselves, Policies like per bathroom use should go the way of the dinosaur, but instead, low customer service orientated places make them standards.

This is by far the slowest Dunkin to exist. I will never visit this location again, due to several negative experiences with the staff, that always end up with me wasting my time at this location. Or, I end up wasting my money because they decide "for literally no reason" to add ingredients on their own behalf that we are allergic to. Thankfully we haven't died yet and notice the poisons they threw in. By the way, if you buy something there and go home and realize that they butchered these simple drinks, they won't let you call and get a refund. You have to spend an additional 45 minutes minimum, of your day driving back, waiting in the longest and slowest moving lines, for them to give you your $3.60 for your drink back, or struggle to again to make it. I've attached a photo the whipp cream and cinnamon scraped into my sink that they added for no reason, that I STILL PAID FOR, and wouldn't be refunded unless I spent a few more hours of my day fighting dunkin donuts to literally make a cup of coffee quickly. In the area, there are only 2 of 7 locations that are consistently quick and don't mess up your order every single time: Harlem and 47th, and Cermak and 1st Ave. That's it. The other locations are a coin toss on whether things work out for you.

Unfortunately if I could give it no stars I would there were about five to six workers in the building at the time but it probably took them about 10 to 15 minutes to get to each person one by one in the Drive-Thru the weight is ridiculous for how many people they have I mean all I ordered was two kids scoops and it took almost 30 to 40 minutes to receive our order then they didn't even have the flavors that we wanted so you're really not 31 flavors you're like 20 at the most.