Subway

This subway is dirty and the staff is untrained and rude. The last time I went there for a pickup order, the associate at the counter refused to hand me my order that was ready and on the counter behind him. He made me wait while he made another customers order, proceed to take the payment from the other customer. And even while he was waiting on the customer to insert their card and finish the payment, i asked him to just hand me my order from behind him but he rudely refused and said he will only listen to once he is done with the current customer. So i had to wait more than 15minutes for this guy to pick up a bag of subs from behind him. Already paid and made. I switched to a different branch after that horrendous experience but honestly im done with subway. They are on the bankruptcy train anyways. Wich wich is a great alternative and worth the few extra bucks.

The 2 lady workers working the night shift on 02/22/21 at the Lamar location we’re so rude.. They completely disregarded me as I walked in and stood at the counter. They didn’t even look up to say hello and continued to chat and laugh while packing to-go orders which I completely understand, however a simple “we’ll be right with you” or even a “hello” doesn’t take much effort or time. I stood there for what felt a whole minute just staring at them, they continued to ignore me so I just walked out and got some tacos instead. It’s basic customer service!! I just worked an 11 hour shift and I’m always Hangryyy after work. Just wanted some Subway :(

I enjoyed being told to leave the store 30 minutes b4 closing while the store was still getting business and having to eat my sub sitting on the sidewalk. I wish I could call out the little boy's name who kicked me out but unfortunately I don't remember it. He looks about 10 and somehow has a job with poor customer service skills. I'm sure the others who came to the door to get fed appreciated the door locked during business hours and have the same kid ignore them so he could get off early.

This specific location has the rudest staff I've ever encountered at a Subway. On several occasions I've seen the manager argue with customers for what appears to be no reason other than he doesn't like being told what to do. The last time I went Is the last time I will ever go to this location because of this manager. I simply asked Him to stuff the content said the sandwich before wrapping it and he argued with me. Who wants to unwrap a sub that has everything smeared on the outside of it.

As a very unassuming subway location tucked into a shopping strip, I was surprised by the quality this location offers. I went from coming to this location on a whim one time, to coming to this location every time I visit a subway, and visiting more frequently. Luis is an all star employee, very much worthy of the "top dog" award I see hanging behind the counter. From the attention he gives the customer to the attention he puts into his sandwiches, he is the leader the other employees follow in this great location. Five stars, nothing less. It's an excellent experience every single time.