Wendy's

Sat in drive thru for about 15 to 20 minutes. But I really wanted a burger for dinner. It was about 5:20 on November 9, 2021, when we first entered the car line for drive thru. I was the only one eating as my husband cannot consume solid foods, due to his health issues. So after his cardiologist and oncologist appointments, I asked if he felt well enough to sit in the long line. He motioned for me to wait, if I wanted to. As stated previously I really wanted a burger. My previous experiences with this fast food restaurant at this location, York, SC, has been good in the past. So waited the long wait. I ordered the meal #7, made it a double, was charged $10.02. Can't drink sodas or tea, so got a cup of ice instead for my water that had warmed while in doctor appointments. When I got home, which is only 15 minutes from Wendy's in York, SC. I unwrapped my burger with great anticipation. What I saw was very dark, dried out double patties, almost burned bacon. Was very inedible. The employees had to know what they were putting together was beyond edible. Meat was old. Had sat too long before putting it together in a sandwich. After waiting 20 minutes for service, a person would assume the burger meat would be fresh. It reminded me of burger patties cooked, then stored for leftovers. If I pay $10.02 for a fast food burger, assume it would be fresh. I have taken a picture of the burger meat for future reference. And everyone is probably aware of what assume means. Buyer beware. I guess. Most awful!! I also think a lot of people that were in the long line, if they ordered burgers they were extremely disappointed in their orders as well. Totally will not do this ever again.

I tried to contact the store via the website, it wouldn't allow me to send an email. Said my email was invalid. Could not get thru on phone. Waited at intercom 4 mins. Understand that everyone is shorthanded and with that I have plenty of patience. But when we got to the window Noone in front of us. I understand one at a time. Took 18 minutes to get 3 burger combos. There were 4 employees that we seen. They made us feel that we were an inconvenience to hand us our drinks while waiting on food. The food was cold and was wrong. I try to contact management before posting. This is not the first time that the service has been lacking. Even understanding that everywhere is short staffed

Wow... where do I start. The dining room was open so the hubby and I decided to go in instead of waiting in a 10 car line at the drive thru. Big mistake! Once inside there was one patron in front of us. We were told they had no one to work the dinning room so the wait could be awhile. Why was it even open? Took some waiting, but finally ordered. As more patrons entered the "manager"/ acting manager went and locked the doors to the building. One of the drive thru customers came in and was up set his order was wrong. They did correct the issue, but the customer was right... all his other food was now going to be cold. As he walked out of the restaurant he said he was not happy and all those kids looked high! We recived out frosty first. My husband was waiting for our meal as she put the wrong size fries on our tray. Just glad to be home!!