Wayback Burgers

I’ve always wanted to try this place! I walked in and the employees were nowhere to be found. I waited at the counter for 2-3 minutes, but it was no big deal because it gave me time to look at the menu. I ordered the classic burger- no meal. I waited about 7-10 minutes ( not bad at all for a signature burger). The burger was ok. I was expecting more flavor…. Especially since I paid $12 - restaurant price. I would have been happier today with a burger from Burger King. I can’t say that I won’t try this place ever again and choose a different item, but I’m certainly not in a rush!

This place has good burgers and about a year ago had prices that were much better than five guys. After having come here 3-4 months later, the prices are now about the same. It really just comes down to preference in my opinion and I like the burgers here and way back gold more than at five guys. It is pretty expensive though ($10 for a double cheese burger and $6 for a large fries). The service was neither bad or good.

Service was friendly. I got the classic single and fries (because they were out of tater tots). The food was hot-could have used salt/seasoning on the burger and the fries. The burger was terribly thin and small compared to the photos. My slice of tomato was literally thicker than the burger. Overall, I was expecting more for what I paid.

Omg!! How is this new restaurant surviving with employees that lack any type of customer service skills, hospitality, and cooking skills? Walked in, was not acknowledged for minutes-we're the only ones in the place. Restaurant smells like "epoxy" and no food. Big guy comes to register sweating and wiping his face on his shirt. Takes our order- 2 burgers only for $23.30. Note: he put 4 burgers on the grill before coming to the register. We Sat down. A couple came in approximately 7 mins later to pick u an order; they weren't recognized either. A guy sitting out in restaurant went to back and called a young lady up to take order, which couple were there to pick up an order; the guy on grill said said he was working on it. 5+ mins pass and couple get their order. Went up to counter, nothing on grill which was smoking & burning. Guy was off to side in back and girl on ph. Called out to girl - no response. Raised voice, and stated hello, crickets, kept saying hello, then guy comes to grill, and says "yeah". Stated calling out and no one answered. Girl gets off phone; I asked where our order was; no food on grill? Then stated want refund-too long of a wait, and there were many ph orders on counter. Guy then says he was working on order. Note; he had no gloves on, and then started putting gloves on. Told them not worth the wait, they had no customer skills, and not very friendly. The girl gets on register asking was order pd in cash or card? She had receipt in hand-husband stated with credit card as stated on receipt. Girl says need the card. I stated there is a better way to ask for the card. Told them they lacked customer skills and left. Don't waste your time and money at this place. Oh, there was a big spill of liquid in front of beverage machine, with yellow hazard sign. The 2 employees sitting at table beside spill had their nose in their phones, and just walked around the spill.