Ruby Tuesday

Tried to order a family meal online. It wouldn't work so I called and was informed I could order over the phone. I was running late for dinner so this was perfect. I got to the restaurant and they had prepared an individual meal, not the family meal. I then had to sit around for another 30 min until they figured they'd just make me the choice that I ordered. I was Extremely late getting home with dinner after work. Only got two stars because the bartender kinda made up with it with her customer service. Pictured, Chicken breast family meal.

I was hungry and I just wanted to go out and have a simple dinner and a beer. For the food being pretty basic and tasteless, the cost was higher than expected. Inflation? And no we don't have covid. We can taste other food. The beer was even tasteless strange enough. How can the salad bar be decent when there's hardly any customers? We asked for water twice and never got it. The staff was more interested in socializing than trying to make sure they provided decent service. I feel like their "people" were at the bar and they couldn't care as much about people sitting in booths. The floor was sticky. The restaurant generally felt dirty. And I'm positive there wasn't anyone sitting behind us. As we were leaving I look over my shoulder in the booth behind us and there were still dishes from the previous customers left behind. Hey times are less than ideal. I get it. But nothing about this place makes me want to come back. There was a time when RT was good.

We’ve been coming to this particular Ruby Tuesday’s for years and have enjoyed the service and employees that have been there for years. But ever since new management came in it seems like this person is deliberately and intentionally getting rid of or trying to make every employee that was previously there quit, and in the process replacing them with well let’s just say their own “personal” choices. We were long-term customers but we will no longer be dining there anymore.

I don't know where to begin. Customer service is out the window at this location!! Staff was more worried about socializing with each other than paying attention to customers. It was only 4 tables with customers and you would have thought the place was standing room only the way service was provided (NONE EXISTING). The restaurant needs to be cleaned thoroughly, have a more experienced manager, and retrain the wait & service staff. Food was good but other than that... 👎

Walked in and asked for a table. Hostess sat us. Sat for over 10 minutes without anyone even speaking to us. Finally a waiter came over to the table behind us and asked if they would like their check. Then he walked back towards the kitchen, never saying a word to us. So me and my family of 4 stood up and left. What a shame. Their prices have Def raised and they don't have a lunch menu , it's the same as dinner. Looked like very little staff in the place and it was already late for lunch. We just didn't have 2 hours to sit and wait for a late lunch.

The first 5 minutes there the hostess got yelled at twice for seating people ahead of people already waiting. The manager seemed overwhelmed and unprofessional, scolding the hostess in front of the patrons. The waiters all seemed like it was their first day on the job. Items on the salad bar were frozen. Our entrees tasted pretty good, the nachos were soggy. Bottom line we spent $62.00 before tip on a lunch that should have been no more than $35.00 at the most. The whole experience was very disappointing. Never going there again!