Firehouse Subs

I was originally going to rate 2 stars but after reading the other poor reviews, I had to knock off another 1. I hate giving poor reviews but man, this place needs to get it together. I was the only person ordering, took ten minutes to get served. Very simple order - club on whole wheat with datil sauce. First sandwich - no meat. Trainee made it and completely fumbled. No big deal, we all start somewhere. Remake sandwich - no bacon, no datil sauce, on white bread. Huh?? I didn't want to risk whatever disaster was awaiting me for sub #3 so I just ate it. As the others said - save the headache and go to Oshawa where the competent people are. I've had 20+ subs from Oshawa Firehouse made to perfection, zero errors. Both sandwiches here weren't even close to my order. If the owner reads this, you need to shake things up here. Unresponsive staff who can't make the simplest sandwiches. 16 dollars later and I'm writing this review. That's not value, that's not service - that is called theft.

Subs are Great but Expensive. The staff has always been friendly and made my order correctly. My favorite is still the Brisket. Like all others in the chain the local photos are great you should check them out. The price is still high when you compare other subs, but they do come through with a better sub.

There subs are fresh and very good . Good quantity of meats and toppings. They were tasty.Yes you will pay a little more here than their competition but its worth it. Staff were friendly . All of our local restaurants have been hit hard during Co-Vid 19, Please get out and support our local restaurants.

Partner and I were the only 2 in the store ordering and they managed to make 1 completely wrong sub and 1 right but we didn't look until we got home. They double checked about the pickles to and that wasn't in any container. We'll manage our time better and go to the oshawa location where the employees care and we don't waste our gas and $30.