Friendly's

I hadn't been to Friendly's in awhile so figured I would divert from Dairy Queen for once and try it. Not impressed. The ice cream is quite bland and nothing spectacular. The location is also quite dirty and unkept. However, the wait staff is very nice. I didn't notice until later but I was charged $24 dollars for two basic ice cream dishes and nothing more. It was my fault I didn't catch in time but neither did the cashier. Regardless, I won't be back to this location.

We had a table of ten. Our waitress, Jess, was clearly unorganized. Us kids shared bills with our parents, so there were separate checks. When first taking our orders for drinks, my sister had gotten a shirley temple and a water. Upon returning, Jess had forgotten both and instead dropped off a lemonade at the table that no one had ordered. It took my sister three times asking to finally get her water, and even then, it was delivered to the wrong person. Aside from the drinks, Jess had left our table even with two people still left unaccounted for. She came back, however, only a few minutes later. Food-wise, everything was fine. Aside from my sister’s buffalo mac and cheese, which looked half-eaten (I quite literally could see the bottom), and was lukewarm. My mother’s Vermont burger didn’t even come out until half an hour later. And Jess didn’t even check up on the tables to see if anyone would like a refill, even when nearly all of our cups were empty. Actually, she only came by once, but that was at the end of our eating—and she didn’t even take any empty plates. Now, the worst part was the billing. At first, we had a big check, but it shouldn’t have been in the first place since we stated at the beginning that we’d need separate checks. But on the check, there was an extra Vermont burger, an extra order of chicken tenders, and an extra side of fries. We pointed this out, and Jess said she’d delete them, as well as my mother’s late burger. It took around twenty minutes for her to split everything, and even then it wasn’t much better. My mom’s burger was still there. Jess also said she’d delete all the drinks, instead keeping the extra tenders on there since the price of the meal was the equivalent of the drinks. It was another half hour of going back and forth, deleting stuff and moving other items around, but it was still mostly wrong. All the while, the manager hadn’t even tried to help Jess, nor us. Only poking her head out at one point before disappearing again. The only time she’d actually be at the table was when the head our table—a woman who I forgot the name of—saw her and called her over. Immediately off the bat, the manager (Judy) was aggressive and mean towards us, snapping, “So tell me what you want me to do”, and even going do far to make a suggestive comment that this was our fault for wanting to split the check different ways. Jess was kind about it, but Judy was not, even when given a simplistic explanation. It was as if Judy was expecting us to be rude. Finally, Judy was able to transfer an item off one check to another, as well as deleted another (I believe) that could have been adjusted in the first place. But still, my mother had paid for the Vermont burger she was told would be comped, my and my sister’s meals were deleted, and another tab had two extra meals no one had gotten. It was an extremely long process of repetitive errors that could have been resolved if Judy had been out there to help in the first place. I work in a restaurant, and if I acted in the manner either Judy or Jess did tonight, I’d be fired. Jess was seemingly untrained, despite her being here a while. Though I suppose she was simply not prepared nor ready to take a table as big as ours. She kept asking people what their orders were, drinks and food alike, and was overall very slow-spoken. I understand if she was overwhelmed, but adding extra items despite writing down the orders in her pad just didn’t make sense to me, nor the inability to get the correct drinks for people on time. Now as for Judy, she shouldn’t be a manager. She was outright rude to our table, like she expected the worst when she came over. I will not be returning here. Nor are the rest of the people I was with. This restaurant needs a serious employee check—there was even a point where the dishwasher had to come out to clear plates. This franchise used to be amazing, both service and food-wise. Now it’s all run by people who don’t know what they’re doing, and the food is all but mediocre. This needs to be fixed.

A visit home to Boston always calls for Friendly’s as they no longer exist in Ohio. Like everywhere, it was short staffed however our waitress Jess who was taking care of the entire restaurant managed to keep track and meet the needs of us (needy) 15 tables. I see lots of negative reviews about her but I encourage all of us to appreciate how hard it must be to work with little help these days. I think she did great considering she was all alone. Keep it up Jess and thank you for putting up with all of us!

Our waitress Jess did not seem to want to work today. Our appetizer was forgotten, with no apology. Wait time to pay was a bit long. My fries were cold and soggy and mushrooms were forgotten in my friends Stroganough. When asked for ice cream we just wanted to leave. Place was dirty too. Carpets covered in crud and tables were barely clean.

I was to disappointed with my food I did not even get what I asked for and our waitress me and my family felt rushed and the food to 45 minutes and the silverware I looked at the fork and I saw food stains on it and I found a hair in my food and my dessert I’m allergic to peanuts and I asked for nothing with peanut and I I think I got extra peanut butter sauce.so just all around it was a bad experience and to be honest I will never come here again this was probably my worst eating experience. (I hope the waymouth location goes out of business)