Dunkin'

The consistent issues with customer service at this location when it happens seems to be coming from the top at certain times. Some of the staff members are friendly enough, but clearly there's a lack of direction and quality of service, even when the shop is practically empty. I ran into the manager here for the first time and this person named Shawna seems to have a huge chip on her shoulder. I was shocked at her lack of professionalism, to say the least. To get into specifics, I was waiting awhile for my order and she finally notices me as if she's never seen a person ordering at the counter before. With an edge to her voice, she asks if I ordered or I'm waiting for someone to take it. I plainly said, "Yeah, I'm waiting for someone to take my order," then out of nowhere she snaps and says "Yeah, well I'm asking you if you need someone to take your order or if you're waiting for it to come out." Are you kidding me, who's the customer here? Instead of giving people a hard time, why not just take the order and not place doubt on your level of competence? As expected, I never received an apology or a even a customary thank you at the end of our transaction. I don't know if this person was not raised right or simply lacks professional training, but the concept of everyday manners seem to not exist in her vocabulary. For a manager to behave this rudely reflects poorly on this establishment and I cannot recommend this location unless Dunkin's district leadership addresses the abysmal lack of customer service, including those experienced by other reviewers here.